Sleeptrue Malloy 12.5" Plush Euro Top Mattress- King
Product details
Web ID: 9531208WASTE OF MONEY!!!
Uncomfortable, very heavy and got bended on both sides we sleep! Called Macy's to replace after a month and got declined!!!
Response from Macy's
Hi Sabina. Thank you for taking the time to share your experience. We're sorry to hear that your warranty claim was not resolved as expected and would be happy to step in and help.
For context, individual retailers are responsible for handling Serta claims for their customers according to their terms and conditions. However, if the outcome of the claim is not satisfactory, we have our own warranty team that is able to assist. We'd encourage you to take a moment to fill out our online warranty claim form using the following link:
https://form.typeform.com/to/vhThFinK?typeform-source=secure.helpscout.net
We've streamlined our warranty process and made a helpful walk-through online - it's available via mobile or desktop. The form will prompt you to share your contact information, receipt/invoice, photos of the issue you’re experiencing, and a clear photo of the mattress tags. If you have these items ready, the form should not take more than about 15 minutes to complete. We process claims daily and will most likely provide a response within two to three business days.
If you'd like to contact our warranty team directly, they can be reached by phone at 888-557-3782 or via email at customerservice@sertacustomers.com. We hope this is helpful and look forward to hearing from you soon! Best, The Serta Team
Don't buy this mattress!!!!
This mattress sucks.. It's only six months old and is dripping in on one side..
Response from Macy's
Hello Linda, thank you for your review. We're truly sorry to learn of your experience. We would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 888-822-6229. Thank you.
It's the Plushness for me
Plushness of the pillowtop. I felt like i was sleeping on a cloud.
Disappointing Serta Mattress
I purchased the mattress in May 2021 and after 2 months, it sags in the center of the bed! I don't know if it is because of the gel memory foam or the 805 coils or outer edge design, but I've never had a mattress that did this. I don't even sleep in the center of the mattress. It's not made to flip over so I turned it around - of course that doesn't fix the problem. I feel I wasted my money on purchasing this mattress and I will never buy this brand again.
Customer review from Serta
Nice one! Bought online.
Pretty good, bought it online, happy with purchase.
Recommends this product
We bought this as a mattress for my sister’s visit, but since sitting on it we are going to buy one for our bed! So comfortable
I love that the product is well made and built local, and it comes with a great warranty.
Customer review from Serta
The quality
My serta is so comfortable that I forgot that I had sleep problems. I was hot at night and I kept twisting and turing at night. But my Serta Perfect Sleeper kept me cool all night long!
Customer review from Serta
It's so comfortable
I'm so happy we purchased the Sleep True Brindale 3.0 Firm Queen Mattress Set. I love how comfortable it is. It is so much better quality than our last mattress. This one doesn't make noises when you get on or off it. It is so nice and firm. We've only had it one night, but it is the best night's sleep I've had in over a year. i know Serta is a very quality brand and has very good prices. I was not disappointed. We also bought the same style mattresses in the twin size for our daughters and they are so happy too.
Customer review from Serta