Soothing Cool Gel Memory Foam Pillow, King

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Product details

Web ID: 18584638

The Soothing Cool Gel Memory Foam Pillow features a layer of cooling gel-infused memory foam that helps regulate temperature throughout the night.

  • Product Features

    • 3x cooling: instant cool cover, HeiQ temperature regulation and cooling gel memory foam
    • Cool-to-the-touch, hypoallergenic cover helps you fall asleep faster
    • HeiQ Smart Temp helps manages heat for an ideal sleep temperature
    • 5-Year Warranty
    • Soothing gel memory foam relieves heat all-night long
    • Always keeps its shape for support in any position: side, back, stomach
    • Removable zip cover is machine washable and dryable
    • CertiPUR-US foam, certified for content and durability
    • Woman Owned
    • Polyester
    • Spot clean
    • Imported
    • Request warranty information

  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Our Normal Gift Boxing is not available for this item.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
  • Have questions?
    Call one of our style experts, we're here to help.
    1-800-BUY-MACY

Ratings & Reviews

1/5

2 star ratings & reviews

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On average, customers rate the Firm/plush of this item as Neutral.

2 reviewssorted by Newest

agatha
1 year ago

On average, customers rate the Firm/plush of this item as Plush.

Worst pillows ever

hard as a complete Rock. sadly my return window has passed and I cannot return them. was saving them to use in our new home and we got the worst night's sleep and had to change pillows in the middle of the night. We had terrible headaches

On average, customers rate the Firm/plush of this item as Plush.

Helpful?

Response from Macy's

Serta Team1 year ago

Hi Agatha, thank you for taking the time to review your Serta Memory Foam Pillow. We are sorry to hear that you're sleeping is discomfort and are happy to help. Since you are outside 0f your return window, Macy's may not be able to assist, but, this product is manufactured by our licensed partner FXI who will be able to assist you with a warranty claim, they can be reached at 888-999-0499, or customercare@FXI.com. Thank you for your feedback, let us know if we can assist moving forward!

Pillows smell bad
2 years ago
Verified PurchaserYes

The smell is horrible when you first open.

The smell is horrible when you first open. It took about 8 days for it to subside. Wish they were a bit more firmer.

Helpful?

Response from Macy's

Serta Team2 years ago

Hi there. Thank you for your insight, we're sorry to hear our Serta Pillows weren't a good fit and had a smell when you first opened them. We're glad that it subsided, but we don't want you to feel stuck with something you don't love. While we understand this may not be ideal, we encourage you to reach back out to Macy's Customer Service Team at (800) 289-6229 if you are within your return period so they can guide you towards a refund. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!