Sleep Goalzzz 9.5" Medium Firm Mattress Collection
Product details
Web ID: 12893330Amazing
Great bed
way too soft
foam has NO support at all, backaches galore, coil springs for me from now on.
Response from SimmonsCustomerService
Hi there! Thank you for providing your feedback to us, we're sorry to hear the mattress was too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. While we understand returning may not be ideal, if you are within your return window with Macy's, feel free to reach out to them and start the return process. Again, thank you for sharing your experience, let us know if we can assist moving forward!
beware
it's the worst mattress ever made for baby bed
Response from SimmonsCustomerService
Hello Helen. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1(844) 386-9997 or help@simmons.com