Sleep Thrillzzz 13" Plush Pillow Top Mattress Collection
Product details
Web ID: 12893709
This review is from Simmons Sleep Thrillzzz 13 Plush Pillow Top Mattress- California Kingcomfortable support mattress
I was a little nervous trying something new , but I’m glad I did . This mattress is comfortable and supportive.
Recommends this product
This review is from Simmons Sleep Thrillzzz 13 Plush Pillow Top Mattress- KingQuality not as expected
Not happy with this mattress. Bought this on sale thinking it has a nice cooling effect like stated in the description. But this mattress felt very hot to sleep on. I could not feel any cooling effect and it was too soft. On top of that this mattress had a bad chemical smell that did not go away even after a few days letting it air out. Even though Macy´s customer service was very kind to help with my return, we need to pay for pickup and restocking fee. Would not recommend this mattress.
Response from SimmonsCustomerService
Hi Daniela! Thank you for providing your feedback to us, we're always striving to improve our products and your insight is valuable to us. We're sorry to hear that your new Simmons Mattress was too hot for comfort and gave off a strong smell. It sounds like you were able to return your mattress through Macy's and we apologize for any inconvenience or frustration that the return process may have caused. We hope you find a mattress that suits you best, feel free to reach out to us and we're happy to assist however we can!
This review is from Simmons Sleep Thrillzzz 13 Plush Pillow Top Mattress- Queensags alot
Response from SimmonsCustomerService
Hi Sherrye! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1(844) 386-9997 or help@simmons.com
This review is from Simmons Sleep Thrillzzz 13 Plush Pillow Top Mattress- TwinLooks are Deceiving
I bought this mattress for my seven year old granddaughter. It feels like laying on cardboard really. The "plush" pillow top is not plush at all and does not add any extra comfort. It is also described as being stuffed with AirCool Foam. It is not cooling at all. My granddaughter says it's awful and I will agree with her. Thumbs down on this mattress. I am returning it even though I have to pay money to do it.
Response from SimmonsCustomerService
Hi there! Thank you for taking the time to leave a review. We are sorry to learn of your experience. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1(844) 386-9997 or help@simmons.com. Thank you.
This review is from Simmons Sleep Thrillzzz 13 Plush Pillow Top Mattress- QueenDisappointed
Not plush at all. Very firm mattress. Disappointed.
Response from SimmonsCustomerService
Hello Jaclyn, Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. If you wouldn’t mind, please contact us at 1(844) 386-9997 or help@simmons.com