K77XR80 BRAVIA 8 77" 4K OLED Smart TV (2024)
Product details
Web ID: 18873199Sony Bravia 77"
Excellent picture at 4K, picture is haizy at lower pixels, especially ads and promotions. the original factory setting were not good, It took a while to adjust picture colors quality and external speakers. Picture looks much better after a week viewing. In general an excellent product
Recommends this product
Customer review from sony.com
Response from sony.com
Hello Ha Navi, Thank you so much for taking the time to share your experience with the BRAVIA 8. We're thrilled to hear you're now enjoying the "excellent" picture quality we strive for, especially after a week of viewing. We understand that initial setup and fine-tuning the picture to your personal preference can take some time, and we appreciate your patience in getting the colors and external speakers just right. Your feedback about the picture quality on lower-resolution content, like ads and promotions, is very insightful—It's true that the quality of these can often be limited by the original source resolution and the stability of your internet connection. We continuously work to improve our processing for all types of content. We're glad to know that, in general, you find it to be an excellent product. Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.
Constant Turing off and resetting
The amount of times it turns off and resets is a bit much. Way too much money for this issue.
Customer review from sony.com
Response from sony.com
Hi AgentZ, we're truly sorry to hear about the trouble you've been experiencing with your Sony - BRAVIA 8. We understand how frustrating it must be to have your TV turning off and resetting unexpectedly. To help resolve this, we recommend trying the following steps: 1- Turn off Bravia Sync control: Using the Sony remote, you can go to Settings > Channels and inputs > External inputs > Bravia sync settings > Set the Bravia Sync control to off. 2- If you're using an external device, such as a cable box, consider using an CEC-less HDMI adapter to prevent reboots. 3- Turn off Samba interactive TV: You can do this by going back to Settings > System > Samba interactive TV 4- Make sure your TV's software is up to date with the latest firmware version. In settings go to System > About > System software update We hope these steps help get your TV working smoothly again. However if the problem continues, please reach out to our support team so that they can further investigate the issue to find a solution. You can contact them via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv We appreciate you sharing your feedback, and considering Sony products! Best regards, Dominick
Difficulties
Sound and picture excellent, BUT... I need it to be simple to operate for a 90 year old. Fine if the TV starts in previous mode, but if it displays anything but the HDMI input, she's hosed. I need it to start WITHOUT giving me the latest offers! Second...I TRIED to download a manual from the Sony site, but it's borked. Trying to get it to show more to display my model is a no go, calling tech support outs me in a endless loop. This is a part of the user experience I am not enjoying.
Customer review from sony.com
Response from sony.com
Hi EagleBay, Thank you for considering Sony products. We appreciate your feedback regarding the K-55XR80 TV. We're thrilled to hear that you are enjoying its outstanding sound and picture quality. We apologize for the difficulties you are experiencing with the TV's operation, the manual download, and your attempts to reach technical support. We understand how frustrating this must be, and we'd like to help. To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
Great experience
I brought sony bravia 8 XR6580, Excelllt viewing expereince. I had intitially doubts about the sound but after purchase these was cleared. Very happy with my decision. Value for money
Recommends this product
Customer review from sony.com
Bravia 8 Oled TV 65in
After horrendous customer service treatment and reoccurring fault with a rival OLED TV manufacturer I decided to pay a little more and buy this Sony model. From the initial start up it was obvious that the google operating system was far superior and also the picture quality in most streams is truely fantastic. I am completely over the moon with the picture and performance and would totally recommend if it is within budget.
Recommends this product
Customer review from sony.com
Fabulous Sony TV BRAVIA 8 55'' (K55XR80PU)
We are amazed at the picture quality. Everything looks so real as though you are right beside it.
Recommends this product
Customer review from sony.com
Excellent quality. Compatibility.
After being disappointed with other brands I finally took the financial plunge and bought Sony and what a revelation. Works with everything straight away. Cable box, Alexa, sound bar and network storage. Worth every penny.
Recommends this product
Customer review from sony.com
The Cinema in my living room
We had our old Sony TV for absolutely ages and decided to buy a new one. Always impressed by the picture quality of Sony we thought we would buy another. Checking out other makes in the store, the Sony Bravia 8 Oled just stood out completely having an amazingly, clear and lifelike picture. Even now, when we've been watching it for several weeks, we still comment on picture quality. We bought the 55 inch model. It connected easily to our surround sound system with just the optical jack. With Sony Bravia 8 and surround sound, it really is like having the cinema in our home.
Recommends this product
Customer review from sony.com