STR-DH590 5.2 Multi-Channel 4K HDR AV Receiver with Bluetooth
Product details
Web ID: 15674813Nice and powerful
I've had my unit for about a year now and everything was great until yesterday. My receiver would go into protection mode and turn off. I've tried all the fixes in the trouble shooting guide and now I hope I get my receiver repaired or warranty from what I understand covers my units issue. That has been the only problem so far. For the money it's still worth the $$$. The should quality is very crisp and clean. I'm running all Sony tower speakers for surround center Sony and sub. I'm giving 4 stars because its a newer unit with newer technology but shouldn't break in less than a year. I had an old Kenwood 5.1 system for 28 years never a glitch. I think Sony quality should be better than that but electronics can have issue's.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Cortland803, thank you for your detailed review of the Sony STR-DH590. We're glad to hear you've enjoyed the crisp sound quality and power of the receiver, and that it's paired well with your Sony speakers for an immersive setup. We're sorry to know that your unit is in protected mode now and turning off, we understand this can frustrating and is certainly not the experience we want you to have. Since you've already gone through the troubleshooting steps in the manual, we recommend reaching out to our support team directly so that they can assist you with a warranty service and get your receiver back up and running. You can contact them via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht We value your feedback and thank you for choosing Sony! Regards, Dominick
Did not live up to expectations
This amplifier was very disappointing. Driving two outdoor polk audio speakers. Had to run a fan and it still shut down. Only on 50 volume level. Overheated on a wire shelf.
Quality Product.
I bought this receiver a month ago and it has plenty of features and power. The only thing I wish it had would be bass and tremble knobs on the front panel instead of the tv display to make your adjusts but it's no deal breaker for the price.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi J Wilson, Thank you for your feedback on the receiver you purchased. We appreciate your suggestion regarding the bass and treble knobs on the front panel. Your input is valuable as it helps us understand customer preferences and consider future improvements. Best regards, - Stephanie
its ok
I purchase this fto connect with my 75” sony ty. When you turn off tv the reciever turns back on sometimes. you turn back off and it turns back on
Customer review from sony.com
Response from sony.com
Hi wildbillthe toolman, Thank you for the review and we do apologize for the inconvenience. The System Power Off function might be turned on. To turn it off, please check this link below and see page 42. https://www.sony.com/electronics/support/res/manuals/W001/W0014753M.pdf If you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -David
5 star
Very pleased. Powers my Bose surround sound system perfectly.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi SHT38IP, Thank you for sharing your experience with us! We’re delighted to hear that the Sony STR-DH590 has proven to be the perfect addition to your sound system, and that you are thoroughly satisfied with it. Thank you for choosing Sony! Enjoy! -Maria
Malfunctioning After A Year Of Use
Bought this a little over a year ago for Christmas 2023. Right around this past Christmas (2024), it began to malfunction by switching to PROTECT mode after being on for a few minutes, and then shutting off automatically. None of the troubleshooting procedures for this problem helped and in fact when all speakers and other components were completely disconnected, the problem still occurred. So Sony support said they would repair it under warranty. I was fine with that so I sent it in to United Audio to be repaired. The latest update on the repair status says that the unit is "not repaired-parts needed are not available." So a product that is still being offered as a new item cannot be repaired because parts are not available. Great. Now I have a useless receiver that lasted a little over a year, that I have to recycle. Very disappointed because I really have liked my past Sony purchases.
Customer review from sony.com
Great AV receiver for a great price
This is a great receiver at a great price in deed! Full of features and premium connection such as eARC (which other in the same range do not have it), and the setup is really easy to do and very professional. Sound is aout of the question, it is simply amazing!
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Morel305, Perfect! We're thrilled that you like the sound quality, connectivity, and user-friendly functions of the receiver. Thank you for choosing Sony! -Ralph
Sounds great when it works
Sounded great for eight months then one day it decided to not work as designed, now many of the functions do not work!
Customer review from sony.com
Response from sony.com
Hi Dale180, This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Resetting the receiver may help resolve most issues: 1. Turn off the receiver. 2. Hold down (power) on the receiver for 5 seconds. “CLEARING” flashes on the display panel for a while, then changes to “CLEARED *”. Note: It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until “CLEARED *” appears on the display panel. Hope this helps. If still not resolved, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Sincerely, -Ralph
Mine, the exact same failure and same troubleshooting done. Lasted 60 days. I liked the unit, simple to use, but not so simple. Don't trust Sony no more.