WF-1000XM5 Truly Wireless Noise Canceling Earbuds
Product details
Web ID: 16882491Great sound and design
Excellent sound quality in an incredibly small package.
Customer review from sony.com
Cool features, but critically buggy
I bought these approximately 6 months ago and while I do like the sound quality and all the cool features, they are so buggy and the sound quality cuts out SOOO much. Particularly out of the left one. There will be 30 minute periods where I get every other word out of it. The suggestions in the help support are to just shut off all of the cool features and eventually put them back in the case and take them out… which if I am working out would not be an easy thing to do. My suggestion would be see if the new ones have mentions of this issue and if so, maybe look for headphones that may have less features but are less prone to bugs because it’s not like I am able to use those features anyways. Sad because I was really excited about trying some Sony headphones but I think I might not try them again.
Customer review from sony.com
Response from sony.com
Hi Bob838, We are very sorry to hear you're having trouble with your WF-1000XM5 earbuds. We understand how frustrating it is when a product doesn't perform as expected, especially when you were excited about the features. To get a more stable connection and resolve this, we recommend trying a few things in the "Sony | Headphones Connect" app: Check for Firmware Updates: Make sure your earbuds have the latest firmware. Updates often include fixes for connectivity issues. Prioritize Stable Connection: In the app's settings, change the "Bluetooth Connection Quality" to "Prioritize Stable Connection." This setting is designed to improve stability. Clean Your Earbuds: Sometimes, a build-up of dirt can interfere with the connection. Gently clean the earbuds and charging contacts. If the issue continues after these steps, please reach out to our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for choosing Sony. Best regards, Eliab
Not bad.
pretty good but the noise cancelling isn't as solid as advertised.
Customer review from sony.com
Great piece of Earphones for daily use
Finally bought it after a year! excellent earphones with very good anc if properly fitted!
Customer review from sony.com
BEWARE!!!!
Stopped working within 1yr. Multiple malfunctions and only sporadic charging. Keeps connecting to my phone, while still in the case with the lid closed. Yes, I did clean the contacts thoroughly. Sony refuses to honor warranty.
Customer review from sony.com
Response from sony.com
Hi JCUnhappy, Thank you for considering Sony products. We're sorry to hear about the issues you're having with your WF-1000XM5 earbuds. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To assist us in gathering more information and to work together towards a solution, please email us at socialsupport@am.sony.com. We kindly ask that you include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
Best earbuds I have ever tried!
Perfect for blocking out distractions, with impressive sound quality and long battery life for extended use. My only concern is with the earbud tips—after trying all the sizes, my right ear seems to need a more customized fit. Despite this, the noise cancellation remains superb and delivers an excellent listening experience.
Recommends this product
Customer review from sony.com
Great features
very good product. very functional feature. personal preference : material could be better, it is too sleek, quite difficult to take off an on from the charging box. prefer something more solid / rubbery texture like jabra elite active
Recommends this product
Customer review from sony.com
Best in class for Noise cancellation
Bought this a month ago. Sony still offers the best in class noise cancelling products in the market. Only pods I've used on planes that are able to drown out the pesky engine hum. Only downside? A tad pricey but definitely worth it.
Recommends this product
Customer review from sony.com