WHCH720N/B Hybrid Wired & Wireless Bluetooth Noise Canceling Headphones
Product details
Web ID: 16470952Static noise in left ear
I bought these less than 3 days ago and I've found them to be okay of use until today. Out of the left ear it began making a static/popping noiss out of nowhere and it hasnt stopped ever since. It happened after i connected the aux cord it came with and started the buffering noise after. I tried hard resetting the headphones and it didnt work. Im very disappointed at the product since i was expecting at least quality headphones for the money spent. This is my first buying Sony headphones and may be my last. Im going to return them to get my money back.
Customer review from sony.com
Response from sony.com
Hi Emiky, We understand your frustration with the static/popping noise you're experiencing with your new WH-CH720N headphones, and we sincerely apologize for the inconvenience. That's definitely not the experience we want for our customers. If you're willing to give them another chance, we can help troubleshoot this issue. Please contact our support team, and we'll work with you to find a solution. You can reach them through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Eliab
Great headphones with extremely good batteries!
I bought them about 9 months ago. Not using them quite often. AND!!! Only 3 full charges were made till today. So, once per 3 months is enough for me. Not bad, yeah :) Great sound, great talk. A very good choice for a mid-range headphones.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Sushniak, thank you for the wonderful 5-star review! We're thrilled to hear how much you're enjoying your WH-CH720N headphones. It's fantastic to know that the battery life is meeting your needs so well, and that you're impressed with the great sound and call quality. We appreciate you recognizing them as an excellent choice in the mid-range category. Thank you for choosing Sony and enjoy the music! Best regards, -Dominick
Daily use for four years
I bought these 3 or 4 years ago and they've carried me through thousands of hours of music and podcasts as well as noise canceling an entire home remodel. The plastic parts do begin to break down and once they start, the end is near. I would recommend not leaving them in harsh temperatures that may speed up that process. Mine have finally broken today after years of daily use.
Customer review from sony.com
Response from sony.com
Thank you for sharing your experience with the WH-CH720N headphones. We're so glad to hear they've been a valuable part of your daily life for thousands of hours, even helping you through a home remodel! We also appreciate your feedback regarding the plastic components, and we will certainly pass your comments on to our product team for future consideration. Thanks for choosing Sony. Best regards, Eliab
Good for entry level users
I got these headphones 2 days ago and they are incredibly good. I like how these headphones connect to my phone and PC at the same time so that after a call, its goes back to playing my music. The Sony Headphones Connect is a must have if you care about fine tuning your audio, connecting to 2 devices, and 360 reality audio. The 50 hour battery life is good if you play your music non-stop. The only think I don't like about this product is after 30 minutes of use, it starts to hurt my ears. I would recomend this product for anyone who is new to buy wireless headphones from Sony
Recommends this product
Customer review from sony.com
Response from sony.com
Hi faya_ayay! Thank you for sharing your experience with the WH-CH520 headphones! It brings us great joy to hear that you're enjoying the seamless connectivity to both your phone and PC, and that the Sound Connect app has enhanced your audio experience with features like 360 Reality Audio. We appreciate your feedback regarding comfort and we recommend trying out softer ear cushions or adjusting the fit to alleviate any discomfort during longer listening sessions. Your input is invaluable as we strive to create products that enhance your listening pleasure. Thank you for choosing Sony and for recommending the WH-CH520 to others! Best regards, Estefany
Too Bass heavy for my taste
I think the headphone provides good audio provided you like more bass. I prefer better midranges where bass does not over power everything else. I did not like the app that is to used with headphones.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi IllinoisUser, we're sorry to hear that our headphones didn't fulfill your expectations, especially regarding the bass and midrange balance. We appreciate you sharing your detailed feedback with us. We also apologize for your dissatisfaction with the accompanying app. User experience is incredibly important to us, and your comments about it are valuable. Please be assured that we're always striving to improve our products and software. We've taken note of your feedback regarding the midrange clarity and the app's performance, and we'll certainly be considering it for future releases and improvements. Thank you for being a Sony customer and for helping us make our products even better. Sincerely, Estefany
It broke after just a few months
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
Customer review from sony.com
Response from sony.com
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones. We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones. We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services. Thank you for being a valued Sony customer and for letting us know about this issue. Sincerely, Estefany
wm ch520
WORKS WELL charges FAST, had about 6 moths now works good on desk top, PLAYING DIABLO
Customer review from sony.com
Response from sony.com
Hi Ghost Bear, Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by! Thank you for choosing Sony products, have an amazing day! -DiegoV, Sony North America Customer Support
Long-lasting and durable
I bought two of these over two years ago. One was a backup that I've only recently had to pull out of where I had it in storage. I'm ND and heavily rely on noise-canceling headphones. These were absolutely perfect. I practically lived in them and they held up through cracks, breaks, and even brief water damage. I've had to retire my first pair and am using my backup now, but I will definitely be getting another one once I need it. Highly recommend this product.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, thank you for taking the time to share your thoughts with us. We're thrilled to receive such a positive review of our WH-CH720N headphones! It's rewarding to know they've been essential for your noise-canceling needs. Your feedback highlights their durability and excellent audio quality. We're glad to hear they provided the perfect noise-canceling experience and that your backup pair is now in use. Thank you for your strong recommendation and for considering another purchase in the future! Thanks for choosing Sony! Best regards, Stephanie