Stedman Fabric Accent Chair
Product details
Web ID: 202727630 reviews
Good bargain!
This chair was a great bargain. It’s very sturdy and comes fully assembled except for the legs. This is a very good looking chair, however I find the seat a bit stiff; hopefully over time the seat cushion will become more flexible
Customer review from ashleyfurnitureus.com
Not a chair to sit on!
Stiff and the legs fall off and can not be tightened. The idea was great (color and size) but the fabric and I should have bought a wood box to sit on.
Response from JLA Home
Dear customer, thank you for bringing this to our attention. Our sofas are crafted with a robust frame made from selected hardwoods and plywood, ensuring durable support for extended use. The high-density foam is designed to deliver superior comfort and support, though it may initially appear firm. This foam will gradually soften, allowing for ultimate comfort and relaxation. We regret the issue with the sofa legs and will conduct a thorough investigation to uphold our high-quality standards. Your feedback is invaluable in helping us improve, and we are dedicated to resolving your concerns satisfactorily. For further assistance or to discuss your concerns more comprehensively, please contact our customer service team without hesitation.
Don't buy.
My daughter bought this chair last year, 2021. Smelled so much like must, fabric horrible, frays quickly, and chair is not comfortable. If I could of rated this 0 stars, I would have.
Response from JLA Home
Dear Customer, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.
Why no tracking information after 2 days
2 business days have passed and no tracking info from the seller who is the manufacturer. I wonder why? My table I ordered from Home Depot is arriving today, but no word on my chairs......
Response from JLA Home
Dear Dan, We are so sorry to learn that your order has not arrived as of yet. We understand how frustrating this must be. Please contact Macy's directly to assist with updating you on the status of the shipment. Thank you, and have a great rest of your day.
Buyer beware - very poor workmanship
If I could give it negative 0s, I would. The chairs are beautiful. Very nice style and color. However, the legs literally fell off the chair when someone sat in it. A petite person. We took the bottom apart and the wood was stapled, not nailed or screwed. Staples. The entire frame. Small staples. Macys refunded our entire purchase price for the 2 chairs we purchased and said that these chairs are sold through a third party vendor and not through their warehouse. Buyer beware. I had to fight and send lots of pictures to get my purchase price refunded.
Response from JLA Home
Hello Lisha, Thank you for your feedback. We are sorry to hear you were dissatisfied with the workmanship for the Stedman Fabric Accent Chairs you purchased at Macy's. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. We are pleased to hear Macy's worked with you for the return of this item. We are sincerely sorry these chairs did not meet your expectations. Again, your feedback is very much appreciated!
As pictured
We have the navy accent chair/chest for our master bed room and my Wife/I love it. My only complaint would be if the arm rest had more cushioning.
Response from JLA Home
Hello Macy’s Customer,
Thank you for your feedback! We are pleased to hear you are overall satisfied with the Stedman Fabric Accent Chair you purchased at Macy’s. We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!
To small
Small and looked cheap
Response from JLA Home
Hello Macy’s Customer,
Thank you for your feedback! We are sorry to hear you are not satisfied with the Stedman Fabric Accent Chair you purchased at Macy’s. We do our very best to ensure satisfaction for all customers and have taken your feedback into consideration. If you are still eligible, Macy’s has a respectable 30 day return policy and will work with you for the return of this item if this is what you decide to do. We are sincerely sorry this purchase did not meet your expectations. Again, your feedback is very much appreciated!
I love this chair!
This chair is just as pictured. very sturdy! fabric is of great quality. So Easy to fasten the legs. I'm using it as a seat in master bedroom.
Recommends this product
Response from JLA Home
Hello Macy’s Customer, Thank you for your feedback! We are pleased to hear you are satisfied with the Stedman Fabric Accent Chair you purchased at Macy's! We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!