50" S5 S-Class LED 4K UHD HDR Smart Google TV - 50S551G
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Web ID: 19538755185 reviews
Ahrjrj
Good but not great, Shy was good with support 455555
Customer review from tcl.com
Response from tcl.com
Hi Dmi3844847, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Black light bleeding only had it for 4 months need a new one.
Customer review from tcl.com
Response from tcl.com
Hi Josr, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support
DO NOT BUY, only 2 months in, screen goes blank
I would be watching tv and screen would studder then went blank, so have to unplug and wait then power back on, sometimes it just goes blank and reboots and also has given me a just green screen. Contacted TCL and what hoops you have to go through, send video of problem emails after email also 2 to 3 days for response. So they sent a Tech out replaced the main board, so had to setup the tv all over again, settings, apps and logins which takes time. The problem is worse going blank 2- 3 times and evening while watching tv . Still waiting on support, they want videos of the problem, happens on occasion so I am trying to record it with a security camera, so i can send that in to them which the size of file is to big to send regular email so will have to use a share folder for this. I am techy so I am working on this but if you aren't good luck. I like the features,picture,sound, but I think I just got a bad one, but buyer beware.
Customer review from tcl.com
Response from tcl.com
Hi glenn72, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Great features and customer with Joan
I love my TCL TV and the TCL Product!!!!…..Joan was the best and the greatest of help for me to start my new tv….. will only buy TCL TV because they have the best customer service support
Customer review from tcl.com
Response from tcl.com
Hi Cynthia, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support
Sound bar issue
I love the TV and needed help adding sound bar and ANBY was a great help in solving my issue very professionally.
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi Florida1$, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Great all around
Joan was wonderful. She helped me set up my TV. The TV is great also.
Customer review from tcl.com
Response from tcl.com
Hi Carolyn, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support
The Best of the Best
Chay was amazing, long term patient with me because that's what it took. I know how to do a smart TCL tv reset now. I am incredibly impressed with her and her assistance!
Customer review from tcl.com
Response from tcl.com
Hi Chay, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Great tv
Nice tv. Lei did a terrific job with setup. Glad I called.
Customer review from tcl.com
Response from tcl.com
Hi Scampi, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support