The 9" Mattress - California King
Product details
Web ID: 10323697Ratings & Reviews
29 customer images
Shipping/Customer Service is the problem
The mattress itself is good. A bit firmer than the original mattress from 2015. Took weeks to arrive. I called them, they said they would look into it, never heard back. Fed ex eventually delivered my mattress, however, they sent me the wrong size mattress. I called them, but they can't help you on the phone, you have to fill out a form to tell them what you just told them on the phone and send pics of the wrong size mattress. Then you have to work with a third party to schedule them to come pick up the wrong mattress. Then you get the correct mattress. They did not compensate me in any way for the month delay.
Recommends this product
Customer review from purple.com
My favorite bed
We got our first purple 5 years ago and when we needed to get a new mattress for a guest room, it was a no brainer. These beds are amazing and I sleep so wonderfully on them. I used to get pains when I slept, but that is no longer!
Recommends this product
Customer review from purple.com
Warranty Claim Process Slow and (so far) Unresponsive
I had issues right out of the bag: a stain & a misshapen mattress. Two weeks after submitting a warranty claim & calling to follow up, I've heard nothing back. It would be nice to hear something/anything.
Customer review from purple.com
Product good, return process....not so much
Not our first Purple mattress purchase. Love the mattress and sleeps more comfortably than anything we tried before. Wouldn't hesitate recommend it. Purple sent wrong size, return process combersome
Recommends this product
Customer review from purple.com
Would like to trade for thicker one
Thinner than what we thought. Not really the right fit for us need a mattress thicker than this one and then think it would be perfect for us. I think we ordered the right mattress just the wrong thickness.
Recommends this product
Customer review from purple.com
I've bought one for everyone in the family.
It's so comfortable, firm but not too hard. My son recommended it, and I've never looked back. This is the 2nd time I'm purchasing for myself.
Recommends this product
Customer review from purple.com
Best Sleep Ever
This is my second original Purple. We love these mattresses!
Recommends this product
Customer review from purple.com
Best Rest!
A great nights sleep from a company that stands behind its product! Great customer service and Great Nights Sleep p!
Recommends this product
Customer review from purple.com