The 9" Mattress- King
Product details
Web ID: 10323696The Replacement Process Went Well
After about 8 years, our first Purple mattress started sagging in the middle, so we went through the replacement process, which went well.
Recommends this product
Customer review from purple.com
Would and have bought again!
We love our purple and have converted many family members!!
Recommends this product
Customer review from purple.com
I'm a chiropractor, just get it and you'll be on cloud nine.
With our old mattress, we always get up with stiffness and soreness in the low back, neck, and shoulders. Since we have been sleeping on the purple, we have not had any soreness, stiffness and pain getting out of bed in the morning. There's no issue with heat production from the mattress and a firmness is amazing and the quality is unbeatable. Besides the quality of the product, the customer service is unbelievable. We had a small mishap with shipping and purple responded immediately to our inquiry and amended the situation with promptness.
Recommends this product
Customer review from purple.com
I'm so glad I finally got a purple
This mattress is the best thing to happen to me! I have never had all of my spine pain go away. This is the best mattress you can get!
Recommends this product
Customer review from purple.com
Not what I thought I had ordered
Intended to order the same mattress that we got 5 years ago (May 2020), which was 13". Not the same and am disappointed. 13" mattress vs 9" mattress.
Customer review from purple.com
Response from purple.com
It looks like you first purchased our Hybrid mattress. You are allowed one exchange in the 100-night trial. The Restore mattress is the closest to the mattress you purchased in 2020. Please give us a call at 888-848-8456 if you would like to start the exchange process.
I would like to return and get a different mattress
We aren't comfortable on our bed our backs have been hurting and our hips we haven't been sleeping well
Customer review from purple.com
Response from purple.com
We are sorry to hear that you are not loving your Purple Mattress! Although we think the mattress is a great product, we realize it may not be right for everyone. We do offer a one-time exchange if you would like to try one of our other mattresses or a return during the first 100- nights. If you would like to exchange or return your mattress, please give us a call at 888-848-8456, and one of our well-rested agents would be happy to assist you!
Took a chance and am happy I did
I bought this mattress based only on the good things I have heard. I was not disappointed.
Recommends this product
Customer review from purple.com
Would recommend
Had many people say that this mattress wouldn't last long. But so far it's been holding up. It's so soft and comfy. Would recommend.
Recommends this product
Customer review from purple.com