I wanted to love this couch. Stylish, inexpensive and folds into a bed for extra guests in the AirBnB. But boy is this poorly made. See the photos. The base is paperboard stapled to the flimsy frame. They missed with most of the staples, so when you try to pick it up you'll impale your finger on a staple facing the wrong way. It will scrape your floor or tear your carpet. It is a beast to move. The packaging is just a couple bits of cardboard ends then it is wrapped a few times in clear plastic. Put a little effort in here guys. Ours arrived with the upholstery ripped in many places. A laceration on the front of the base, the corner of the base chewed up by a pack of dogs, pretty terrible. I called Macy's and they punted to Hudson. I'll call but I'm sure Hudson will blame Macy's and nothing will happen. Cheap furniture is just that. Cheap. Sadly, that is almost all you can buy in the US market without spending a fortune.