WF-C500 True Wireless In-Ear Headphones - Black
Product details
Web ID: 16002800758 reviews
Had for less than a year and already Broken
Sony will not honor warranty due to item being gift and they either want me to pay to fix these terrible headphones or buy another terrible Sony product would not recommend. Product was great if you never use it but when I used daily left ear piece went out and now neither headphone will connect via bluetooth which is kind of their whole purpose
Customer review from sony.com
Response from sony.com
Thank you for sharing your experience, Punpow. We are so sorry to hear about the issues you've been having with your WF-C500 headphones and the frustrating experience with the warranty process. This is certainly not the reliable performance or quality of service we aim to deliver, and we sincerely apologize for the inconvenience this has caused. We understand your frustration, especially since the headphones stopped working during daily use. This is not the quality we expect from our products. We want to help you get this resolved. We kindly ask that you email us at socialsupport@am.sony.com with the following information: - Name - Username - Model Number - Telephone Number Additionally, please include a detailed description of the issue and provide your case number. Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know. Thanks for considering Sony products. Best regards, Gus, Sony North America Customer Support
Love love love these
I have had these for almost 5 yrs now. I bought to wear on motorcycle rides they are only ones that were noise canceling and that fit in my ear
Recommends this product
Customer review from sony.com
Response from sony.com
Thank you for your fantastic review, Terry! We are delighted to hear that the WF-C500 earbuds are the perfect companion for your motorcycle rides. We designed the noise canceling feature to help you focus on your audio and it is wonderful to know that they provide a comfortable, secure fit for you. It's incredibly rewarding to hear about the durability you've experienced over the years. Thank you for choosing Sony, and we hope they continue to serve you well on all your rides! Best regards, Gus, Sony North America Customer Support
Didn't work from day 1, hour 1
Got it at airport as I forgot my WFM1000 at home. Paired fine and worked for 5 mins before left earbuds started glitching. Tried everything for most of my flight and waiting time in-between, sucks to say I will not trust Sony anymore. Should have bought Bose or Beats
Customer review from sony.com
Response from sony.com
Hello Disgruntled buyer, we're sorry to hear about your experience with the WF-C500. That's certainly not the level of performance we aim to deliver. Connectivity issues can occur in high-traffic areas like airports, but we understand how frustrating this must have been–especially while traveling! The WF-C500 comes with one-year warranty, and we'd really like the chance to help resolve this. Please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for choosing Sony! Sincerely, Jenn.
Great but mine has an issue.
These sound great. However, my ear buds dont charge when placed in the case. It only charges if the case is connected to a power supply. :( No idea why this is the case.
Customer review from sony.com
Fire hazard!
Melted after regular use for 30 months. Do not buy. A quick search shows this is a known issue.
Customer review from sony.com
Response from sony.com
Hello Johncarllos! Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information we can arrange your product to be evaluated. Thank you for your understanding! Looking forward to hear from you soon, -Jenn.
Bit disappointed
3 months After the 12 warranty expired one earbud stopped working and used infrequently. Nice sound otherwise so disappointed.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to learn that one of the earbuds of your WF-C500 stopped working. This is not the norm, as we always strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality. Make sure to follow the steps here and test again: https://cutt.ly/Drszl8u6 If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/QrszzbSs 2. Reset the headset: https://cutt.ly/lrszzYZF 3. Initialize the headset: https://cutt.ly/3rszzJLq Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Good sound
Good sound. But after 10 months one earphone stopped working.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-CH520, and happy with the quality we always aim to deliver! Yet, we're sorry to learn that your headset stopped working. Make sure to follow the steps here and test again: https://cutt.ly/Eri9xnxU If the issue remains, try the steps below: 1. Reset the headset: https://cutt.ly/5ri9vkLa 2. Initialize the headset: https://cutt.ly/uri9vZZp Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Blooody brilliant ayeee
Worked since 2020 on me birthday n never let me down.
Recommends this product
Customer review from sony.com