BOV900BSS 13-in-1 Smart Oven Air
Product details
Web ID: 4847500Dents
I have ordered this model 5 times and twice from Macy's. (Obviously I want this oven). Each time the oven has come with dents. The box is perfect, but the oven has dents. I have opened a case with Breville and have not had a response yet (only 2 days). I just want an oven that doesn't have dents.
Response from Breville Consumer Support
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250815MMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
An all-in-one champ in the kitchen
We've had this air fryer for about two now, and we literally use it every day. I love it most as an air fryer, but all the other functions have been awesome too. The price was very reasonable considering how much this thing does and how pretty it is.
Recommends this product
Customer review from breville.com
My favorite kitchen helper. 😁
I love this little oven. The versatility of all the different functions is so convenient. It has replaced 3 separate small appliances that are now sitting unused. I thought I would miss not having a microwave (ours broke the day before the toaster oven was delivered. What a blessing, honestly), and the air fryer, and the toaster. We use this toaster oven every day, several times a day. I'm very happy with it.
Recommends this product
Love it!
It's the greatest! I've used it so much already and I've had it only a month. My favorite feature is the dehydrator. I have used that feature multiple times for different things. You can't go wrong with it!
Recommends this product
Customer review from breville.com
Awesomeness!
Very powerful, multifunctional application. We are very satisfied.
Recommends this product
Customer review from breville.com
Customer Service is very important
Display features doesn’t light up like it supposed to, Now I have to go back to the store.Salesperson said they don’t transfer from other stores. He said when he is off he can go pick it up from Kahala and bring it to Ala Moana. That doesn’t sound right. The worst thing today, I ask zwilling rep if Bert was working today, she said probably. She couldn’t even call to see wher Bert was, so went to see Aaron and he use his device to see where Bert was. Bert came up and told him the problem. I spent a lot of $ buying products from that Representative/zwilling. It really brother me at home. Worst thing I’ve know her for awhile. When I have time I told Bert I’ll be by and exchange for newer model, so he doesn’t have to pick up same model from Kahala.
Recommends this product
Longevity Review, 2 years of ownership
I bought this oven two years ago and type this review after using it well. The product does what it is supposed to do with every feature used. I am dissapointed by the failure of the fan after one year of heavy use on super convection setting. Fan stops spinning. It makes loud noise if trying to get fan working. As a comparison, my previous convection toaster oven worked as well as this Breville unit. The display on the unit stopped working after 5 years. I am giving this review 2/5 stars because failure of the fan after 1 year heavy use did not make it a substitue for a kitchen convection oven. I bought it to test if it can replace convection oven. I do not recommed this product for longevity. I know the fix is to send them the unit for repair, but I doubt the repair fixes the fan issue if it happens again the next year after heavy use on super convection.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Disappointed and GROSS
I ordered the Breville 13-in-1 smart oven air online from Macy's. When it arrived I unwrapped everything. Each piece was individually wrapped in plastic. However, when I opened the glass door I realized that it had been USED!! It was not brand new. There were grease splatters all over the inside.