Beautyrest BaseLogic Gold Adjustable Base - King
Product details
Web ID: 20998434It’s fantastic
I love the massage
Customer review from Serta
Baselogic gold adjustable base
Lights are a nice feature fr night time
Customer review from Beautyrest
Horrific Contractor Delivery and Installation
White Glove Delivery scheduled btw 12-2p. Rec'd call that truck had a flat, new time 330--430p. Didn't arrive until 8:55pm. Installers had no hand or shoe protection. They assembled bed fairly quickly, using no tools, just screwed in 4 leg posts, one of whom was talking in his cell most of the time. Bed wss plugged in and one handed me a bag of "extra parts." I questioned that because it seemed odd and they repeated they were extra. Mattress was placed on bed with linens. In attempting to enter bed, bed slides apart in 2 pieces, right in the middle. Two sharp pieces of metal, like hooks appear underneath. Searched for install instructions online, turns out they should've installed 2 brackets and 2 additional legs. Which mesns the 4 installed were above the recommended height. We had no bed to sleep in and a broken frame sitting in the middle of the room at 11pm on a Saturday night, of course customer service closed at 10p.
Response from Serta Team
Hi there, we are sorry to hear about the issues you had during the delivery of your adjustable base. We recommend reaching out to your original purchasing store for additional support on this as soon as possible. We hope this helps!
Recommend
Highly recommend this product, the massage settings are my favorite and the zero gravity option.
Customer review from Beautyrest