65" Class UA77 Series LED AI 4K Smart webOS TV (2025) - 65UA7700PUB
Product details
Web ID: 236511019 reviews
Slowest TV I've Ever Had
I am not picky when it comes to TV's. I have only ever bought the cheapest TV, as I don't care much about image quality (I don't notice). This TV infuriates me every second of my life. It is the slowest functioning system I can ever remember owning, even as a child in the early 2000's. It takes a solid minute to open any app you want. It asks for app updates every week. The remote is horrendous and you need lights on if you want to make sure you're clicking the right button because there are 25 buttons that are squished into one location. If you make a mistake with the button choice, it will take you at least 3 minutes to return to wherever you were. I had zero issues with my Roku TV, which my mom took for her basement when she bought me this "nicer" one for Christmas. DON'T BUY THIS THING.
Customer review from lg.com
Response from lg.com
Hey Manuel! Thanks for sharing your LG UHD TV experience with us. We're always looking for the best ways to improve the functionality and speed of our displays and their accessories, so we appreciate your insightful feedback. If you notice that your LG TV takes a long time to open apps, it may be related to your network conditions. We recommend checking out our guide at https://spr.ly/6429ffDnc to get started. If you continue to experience general slowness, even when navigating menus, we recommend trying to factory reset the device back to its default settings. You can learn how to perform a factory reset at https://spr.ly/6420ffDnY. If you still need help, feel free to contact us at https://spr.ly/6421ffDnl or email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly help out more! *Joseph
Awful tv
It wants to update every app and it hangs up on YouTube tv. Remote is very sensitive and the tv lags.
Customer review from lg.com
Response from lg.com
Hey there. We get it—tech should make life easier, not more complicated. If your LG TV is lagging or struggling with app updates, a few quick tweaks in the settings menu can often bring things back up to speed. To resolve this, check out these troubleshooting steps here: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899. If this persists after these steps, send us your contact details at lg.sprinklrsuppport.com. Your comfort and convenience matter to us, and we’re always working to improve. Thanks for sharing your experience—it helps us serve you better. ^David
Great tv—but no Magic Remote is a serious issue.
Just bought this tv yesterday and it is, in fact, fantastic. However, as others have pointed out, there's no Magic Remote. I'm not just disappointed, I'm actually concerned that this borders on misleading advertising: ALL the marketing material focuses on AI functions WITH the Magic Remote. Unlike added functionalities available with an LG soundbar, there is no asterisk warning that the remote isn't included on the model I purchased (65in). The standard remote is listed in the specs, but that's far too easy to miss when you've just been bombarded by images of the Magic Remote as a main selling point. So, I now own a television that effectively locks me out of most of its touted, standout features. For me (and others who bought this tv based on ad copy), all the promotional videos on this page, and on the store's web page where I made the purchase, are simply not true. In fact, I can't even find this remote model listed anywhere. I read the reply about the Magic Remote being available to "further enhance" the experience but, with all due respect, that's not how you present it. At all. The promotional material even says "your Magic Remote" not "a Magic Remote". That doesn't sound like an add-on. As I said: the UA77 is a wonderful television. It really is. I would've given it 4 stars, easily. But I'm just profoundly disappointed with LG. This isn't right.
Customer review from lg.com/ca
Response from lg.com/ca
Hi! Thank you for your detailed feedback. We’re pleased to hear you’re enjoying your new TV overall. However, we sincerely apologize for any confusion or frustration caused by the information regarding the Magic Remote. Your concerns are important to us. For further assistance or to discuss available options, please contact our LG CareQ team at 1-888-542-2623. They are ready to help and address your concerns.
Amazing Picture
Great picture and the AI features are great! I gave it a four because it didn’t have the magic remote!
Customer review from lg.com
Response from lg.com
We’re thrilled to hear you’re loving the amazing picture quality and AI features—your appreciation means the world to us, Nikki! We totally understand how important the Magic Remote is in bringing that seamless LG experience to life, and we’re here to help make every moment with your TV feel effortless and immersive. Your feedback is invaluable, and we’re so grateful you chose LG to be part of your home entertainment. Here’s to many more stunning views ahead! 📺✨ ^Anthony
Why Do I have to spend extra for a remote?
Pros: great picture. Cons: no magic remote. I bought an LG sound bar and can not control it with TV remote supplied.
Customer review from lg.com
Response from lg.com
Thanks for sharing your thoughts about the 65UA7700PUB—your praise for its picture quality means a lot. 🌟 We’re thrilled it delivers a stunning visual experience! We hear your feedback on the remote setup, and we understand how important seamless control is for an elevated entertainment experience. While the Magic Remote isn’t bundled with every model, it’s designed to unlock intuitive control and richer compatibility across LG devices, including sound bars. That said, your insight helps us better tailor our offerings to what matters most to our LG family. If you’re ever curious about enhancing your setup or exploring remote options, our team @LGUSSupport through our social media platforms are always ready to assist. Your voice shapes the future of innovation—and we’re thankful you shared it with us. ^Anthony
Beautiful color; rapid screen response.
I bought a 37” LG in 2010. I have since added a fire stick for streaming programming. This TV has continued to work beautifully, while 2 different larger screen sets of other manufacturers died quickly.
Customer review from lg.com
Response from lg.com
Wow, Margie! Thanks for sharing your experience with your 2010 LG TV. What an amazing run! We love hearing how your Fire stick brought fresh life to a screen that is still going strong. When you're ready to upgrade, you can count on LG for your next big screen. Private message us on social media @LGUSSupport with your contact details. Our LG product experts can help you choose the perfect replacement. They may have an exclusive discount promo code just for you. Thank you for choosing LG! ^David
Updates make it worse
Performance gets worse with each update. "Free Channels" now take forever to load.
Customer review from lg.com
Response from lg.com
Thanks for sharing your feedback, we know it’s frustrating when updates seem to slow things down instead of improving them. We'd like to help look into this, reach us through social media @LGUSSUpport. We’ll be glad to check if there are any optimizations or resets that could help get things running smoother again! ^Jose
Great picture, price and features.
The picture is truly fantastic sharp and clear with colors that smack you in the face The price range I needed with the quality I wanted. Loving all the features and learning more daily.
Customer review from lg.com
Response from lg.com
We love hearing how much you're enjoying your LG TV! That bold, brilliant picture and feature-packed performance were made to impress, especially at a price that fits just right. Here’s to discovering even more to love every day! For more feedback or questions, private message us on social media @LGUSSupport . Thanks for making LG a part of your home! 🙂 ^David #LifeisGood