Gusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow, Queen
Product details
Web ID: 10537241
This review is from Ella Jayne Gusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow Queen BeddingLeast firm pillow I ever tried
Absolutely poor "firm pillow". Head touched the mattress when i tried lying down on the pillow.
Quality has declined
I have purchased these pillows on six occasions... most recently a few weeks apart...2 sets for my new guest room! ... The first set is more in line with the quality i have been accustomed to...my fav pillow ever.. I even travel with it.. then the last set I received was barely a pillow... no support basically half the thickness of the previous set. Won't even hold up my king size shams. Really disappointing. I recommend these to so many people.. No more!
Pillow
This pillow has changed my nights to sleep. They are so comfy.
Recommends this product
Customer review from ellajayne.com
This review is from Ella Jayne Gusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow Queen BeddingGreat Size
Very comfortable
Recommends this product
Wonderful soft pillow
I really liked these pillows , high quality, soft and pleasant
Recommends this product
Customer review from ellajayne.com
This review is from Ella Jayne Gusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow King BeddingPillows
Still waiting
This review is from Ella Jayne Gusseted Firm Plush Down Alternative Side/Back Sleeper Pillow Standard BeddingDreadful quality
Dreadful quality. This pillow was dreadful from the minute I took it out of compression package. Loose fibers and fluff were flying everywhere and could be a lung health hazzard! Fortunately I unpackaged in the garage. Immediately put into a large trash bag put it in trunk & drove to return at Macy’s.
Response from Support at Ella Jayne
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. All of our pillows are vacuum-sealed to reduce shipping waste and are crafted with tightly sealed seams to prevent fiber escape. What you experienced is highly unusual and not typical of our quality standards.
It seems that the compression packaging was compromised during transit, causing an unexpected release of fill. We’re glad you were able to handle it safely and return it promptly. If you’re open to giving us another shot, we’d be happy to ensure you receive a properly packaged replacement. Please feel free to reach out to us directly at support@ellajayne.com.
This review is from Ella Jayne Gusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow King BeddingNo longer the quality they once were...
Quality all the sudden dropped...I have been ordering these for the past 5 years.. Ordered a pair a few months ago.. and then all the sudden the pair I ordered a few weeks ago came and they were wo thin and lame.. UGH.. I don't usually write reviews.. but buyer beware.. if you are looking for a "good Pillow to fill up a pillow case and side sleep on.. I guess these are no longer your option.. UGH.. so sad.
Response from Support at Ella Jayne
Thank you for your continued support over the years. We’re truly sorry to hear that your most recent experience didn’t meet expectations. While we haven’t made any changes to the core construction of our Gusseted Firm Plush Down Alternative Pillows, there can occasionally be natural variation due to differences in production lots or compression during transit.
We’d love the chance to look into this for you and make things right. Please reach out to us at support@ellajayne.com so we can help ensure you receive the comfort and quality you’ve come to expect. Your feedback means a lot to us, and we’re here to help.