Essence Alkaline Mineral pH+ and UV Ultra-Violet Sterilizer 75 GPD 7-Stage Reverse Osmosis Water Systems for Drinking Water
Product details
Web ID: 18875649I have been trying to
I have been trying to reach out to you for weeks requesting a return label as this unit does not fit under my sink. I would truly apricate someone to call cack as promised. Emily Schindler
Customer review from freedrinkingwater.com
Very big. Can’t install undersink
I request returned via your website for a week but still haven’t heard back. Please response
Customer review from freedrinkingwater.com
Cannot be used at home due to water temperature
Filter was delivered in good package and include all parts and instaructions. Installation was also relatevely easy part and system works perfectly fine. Problem started when filter was used after 1 hour. Water came out very hot and cannot be drinkable. After 15-20 seconds water temerature was normal (same as inlet). Problem is UV light is always on which heats up water inside the filter and you have to drain it for 15-20 second before use 1. Huge wast of water 2. Electricity use for light 3. Cost of replacement UV light because of high usage APEC admited the problem with design but offered solution to fix it for additional cost. System is already expensive and I see no reason to pay even more to solve APEC problems. Returning this filter.
Customer review from freedrinkingwater.com
UV light heating water
UV light will heat up water so need to drain large amounts of water before you can drink it
Customer review from freedrinkingwater.com
Wonderful system
This system has been awesome! To have a complete system and fresh clean water without having to go to the store and fill up bottles is amazing! The only complaint I have is the UV light makes the water that comes out Hot even though I tied the source of the system into the cold water. But other than that it twists great and was a great deal!
Customer review from freedrinkingwater.com
Small leak
Upon install had a small dribble. Mfg sent a replacement fitting free once I called them. Still leaked though, I discovered it was a 1/4" hose with a burr on it. Note, this wasn't a hose I had installed, was a factory installed one. But could happen to anyone. Check your hose OD for any gouges or scrape marks if you have a leak
Customer review from freedrinkingwater.com
They keep it simple
Easy to install, instructions are easy to follow and the water taste great.
Recommends this product
Customer review from freedrinkingwater.com
Poor documentation - like none!
I bought this system a week ago and also recommended to my daughter that luckily only lives 30 min from me. I went to install the system this past Saturday to find no instructions for installation. I started to watch several YouTubes on the installation process and then thought to call my daughter. She opened her box and found paper instructions and we were able to install it properly after much frustration. So far so good but not a good start.
Customer review from freedrinkingwater.com
Response from freedrinkingwater.com
Dear Valued Customer, Thank you very for your feedback and we truly apologize for any inconvenience. Our manuals are available online for 24/7 download and we are happy to send a new hard copy to you. Please kindly contact our company directly at 800-880-4808 from M-F, 8:00am-5:00pm pacific time. We are always here happy to do our 100% best to help and provide a 5-star customer service experience. Best Regards, APEC Customer Service