Astaire Outdoor 2-pc Rocker Chair Set, Created for Macy's
Product details
Web ID: 17564639Quality rocker chairs
The steel frame of the chairs are very sturdy. The cushions are very thick and made well (I ordered the pearl white color cushion and they look very nice with the chocolate brown chair frame). The rocker chairs are very comfortable and I am enjoying them. I also ordered the matching side table which is also very nice.
Supervisors refuse to keep word
It took three times and arguing with Macy’s before I received everything I ordered. The first time Macy’s warehouse loaded and delivered my chairs without any hardware. Unbeknownst to me at that time, after the chairs were returned to the warehouse in Charlotte, only one was returned to Atlanta and the other chair said it was delivered to me. After the warehouse successfully messed up my order so bad that the second delivery only gave me cushions for one chair, I finally was able to talk with a supervisor. After hours of arguing with what got delivered and what wasn’t been delivered, I told the supervisor that the warehouse just needed to look at the photos the first delivery man took to see what I actually received. I finally got my chairs. The supervisor I spoke with to get everything promised I ordered, told me she would send me a $200 Visa gift card for the problems I had with Macy’s and would call me the next day after my delivery to make sure I got everything I was suppose to.
Ordered but not delivered
Macy’s was terrible. They messed up my delivery two times. Each time the delivery was wrong, they would postpone the delivery date another week or so. When talking with the Macy’s customer service representative, she told me that I ordered online and not in the store, as to infer, you get less service for using Macy’s online.