14" Zenbook Duo Detachable 2-in-1 Laptop Intel Ultra 9 185H 32GB RAM Intel Arc 1 TB SSD Storage - Inkwell Gray
Product details
Web ID: 1838952790 days extended warranty review
Loving it so far. futuristic design. 90 days extended warranty review.
Customer review from https://www.asus.com
After just 4 months, major battery/charging issues
This machine was fine for the first four months, but having just entered the fifth month of use, I'm now having major battery and charging issues. First, the dual screens are great (great resolution) and it operates fine, typically booting up quickly. It runs very hot (a concern), and the battery life has always been far less than promised (whatever). The worst issue, though, is that about a week ago, I started having major issues with battery life/charging. When the laptop is plugged in/charging (the battery indicator says "charging to full in XX time") and I'm using it, it DRAINS the battery instead of charging it. It will only charge when it is plugged in and not in use. This is ridiculous. In addition, the battery now drains from 100% to nearly 0% in less than 2 hours. This is inexcusable for a machine this expensive.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear AKCBR, Thank you for your comment. We certainly understand your disappointment and the inconvenience this may have caused if you started having battery/charging issues after four months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. ASUS provides warranty coverage for the product. To improve or prolong the battery charged time, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please check if this laptop is running with the most Windows, drivers and BIOS update. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_bios?model2Name=UX8406MA. Keeping this laptop updated will maintain optimum power management, including battery usage. Additionally, no third-party battery draining applications are running in the background if not in use. If problem persist after following the troubleshooting tips, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Imagination.
Amazing craftsmanship, Ingenuity , and Science. Thank You.
Customer review from https://www.asus.com
Asus duo 2024
I haven't using it the most but in did interact the deal screen mode and desktop mode. And i really i like both modes. Its smooth when porting from one screen to another rather than dragging it between the cut off in the middle. Like the built in keyboard and touch pen makes it more convenient when the physical keyboard disconnected or misplaced. Very worth of looking into it for students, graphic designers, and programming.
Customer review from https://www.asus.com
Slow in performance
It starts getting slow now. Alot of 3rd party program installed.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Kenny P, Thank you for your comment. We do understand your disappointment with the laptop and the inconvenience this may have caused if you started experiencing slow system speed or performance. To resolve the speed issue, ensure Windows, drivers, BIOS and applications are always up to date. Keeping the laptop updated will maintain optimum system stability and performance. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406MA . Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with this laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
ASUS Zenbook DUO (2024) UX8406
Outstanding laptop; Small form factor with lots of display
Customer review from https://www.asus.com
You get what you pay for! Awesome!
Beautiful, fast, very high quality. Really amazing!
Customer review from https://www.asus.com
Still fixing it.
I was very mjch motivated with this computer. Just started using it yesterday, but second display doesn't activate at all. Still trying to fix it. Also, keyboard doesn't seem to be connecting fine with Bluetooth. Will try to fix it as soon as possible. Hope can be solved quickly. So I can't still rate this computer. Hope not to be disappointed by the product.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear ArtBC, Thank you for your comment. We do understand your disappointment with the product and the inconvenience this may have caused if are having issues with the laptop. To resolve the issue with the send display, check if the "Switch on the second screen" function is enabled in the ScreenXpert application or within Windows Settings > System > Display > Multiple displays, then select "Detect". To resolve the keyboard connection problem, install the Bluetooth driver posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406MA , and ensure Windows is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty