Harmony Cayman Series 15.5" Medium Pillow Top Mattress Collection
Product Details
Web ID: 13318848
This review is from Beautyrest Harmony Cayman Series 15.5 Medium Pillow Top Mattress- Queen10 months ago
Horrible
This mattress is horrible! If you have back problems fhis is not for you. It's just going to make things worse. My girlfriend and I sink and roll to the middle. My girlfriend has a mattress that is 20+ years old, and I have better nights sleep. We are trying a firm next.
This review is from Beautyrest Harmony Cayman Series 15.5 Medium Pillow Top Mattress- Queen2 years ago
Rest
Sleeptight
2 years ago
Skip this one!
I a queen a little over a year ago. I should have left a review a few months ago because it’s been that long since it had a noticeable dent on one side. I have to switch sides regularly because lying in the middle feels like I’m on a slope.
Response from BeautyrestSleepExpert
BeautyrestSleepExpert2 years ago
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
2 years ago
Don't buy this mattress
This is the worst mattress. I have had it for about 18 months and we have had to turn it multiple times. When you lay on it, it feels like you are sleeping in a hammock.
Response from JLA Home
JLA Home2 years ago
Dear Shanda, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.
2 years ago
I've had this mattress for 6 months and there is a sink in the center of the upper middle part of the mattress. I'm a petite 5' female 137 lbs, I've tried to sleep on each end of the bed but that area isn't sinking. I need help!!
Response from BeautyrestSleepExpert
BeautyrestSleepExpert2 years ago
Hi there, we are so sorry to hear about the issues with your mattress. We recommend reaching back out to your original purchasing store and filing a warranty claim. If approved a replacement should be sent out to replace the defective mattress. We hope this helps!
2 years ago
Very comfy!
Response from JLA Home
JLA Home2 years ago
Dear Kathi, Thank you so much for taking the time to leave an excellent review! We appreciate your time and your business. Have a good one!
2 years ago
Bed is very uncomfortable and high on the right si
everything
Response from BeautyrestSleepExpert
BeautyrestSleepExpert2 years ago
Hi there Jim, we are sorry to hear about the issues affecting your mattress. We encourage you to file a claim with Macy's so they can best assist as what you are describing does not sound normal. Macy's can be reached for assistance at FurnitureandBedding@macys.com or by phone at 1-800-916-6229. If you would rather return or exchange the mattress we recommend reaching out to the original store you purchased from and they should be able to assist in that matter if you are still within the return/exchange period. We hope this helps!
This review is from Beautyrest Harmony Cayman Series 15.5 Medium Pillow Top Mattress- Queen2 years ago
Don't Gift a Mattress
Purchased as a gift (bad mistake) and my mother HATED the pillow top despite the support beneath. So exchange is scheduled for a firm tight top. I have a similar Beautyrest and love it. 'White glove' delivery team left without connecting and testing the adjustable base --'running late' which also upset my mother. A neighbor crawled under the bed and plugged it in for her.
Recommends this product