Platinum Preferred Chestnut Hill 15" Luxury Firm Pillow Top Mattress - King
Product details
Web ID: 58273187 reviews
Valleys after only two years
I bought this after having a Serta hybrid that I wasn't happy with. The Serta developed gullies in it where we slept after about 16 months. Bought this matress in hopes that It would be a good compromise. I like pillow top to keep me from having my arms fall asleep. If the mattress is too soft my lower back bothers me. This one was great for about one year. Second year was OK but it too has valleys in it. You can easily see where we sleep. This one now makes my back hurt. I sleep better on our firm standard spring mattress. I'll be replacing this one soon.
Great firm Mattress
We have had this mattress for 3 weeks and it is a great firmness for us with the luxury pillow-top. This the first mattress in over 30 years of marriage that we did not have to get “used” to: We had Saatva before this and hated the mid-firm from 1st day; suffered 30 days and company changed it to their extra firm, but not firm enough for us. We suffered about 4 years of backaches and sleeping on our spare bed most of the time and just got this mattress. From first night great sleep and have had 3 weeks of bliss and no backaches! We got the adjustable base to raise the head for reading and so nice: We are very happy. Great delivery people.
supportive
firm and supportive; fabric and coverings are not the quality they used to be. Had this mattress previously and sagged after 2 years. Macys stood behind their guarantee and replaced it
Good night sleep
This is a very comfortable mattress. We get a good nights sleep. It is high and almost need a step stool to get into bed, lol. However, the two box springs were damaged. There was a tear on the bottom of the covering and the other one had a material defect along the edge. I also noticed the workmanship of the box springs corners on the top were crinkly and bunchy. I would have thought quality control would have rejected this. Macy’s is replacing both box springs without any problem. We just have to wait 5 weeks for a replacement.
Sound Sleep
The mattress provides comfort and support, not too soft or too firm.
Worst mattress we have ever owned
Bought this expensive bed 4 weeks ago and it is already worn out. We are average size and the body depressions are substantial. We have made a warranty claim and waiting for the inspector. Macy salesperson claimed they have great service. We shall see. Return policy if you simply don’t like the mattress is a joke. They charge a lot of fees. I will update this after I find out if Macy’s gives us a full refund. Stay tuned.
Very Happy
Bed is super comfortable. Very happy with this purchase. Best of both worlds for my husband & I. I like a very firm mattress and he likes something with some cushion. We were able to compromise on this mattress. It's just enough cushion for him but still firm enough for me not to complain :-)