When unpacking we noticed an inside piece on one of the arms was chipped - no problem - a little glue to tighten that up. Then, after we got the chair put together we noticed there were scrapes on the outside of the arm where it looked like something had rubbed up against it and tore away the veneer. Too bad we didn't notice that earlier or it'd been sent back. Don't buy this thing. It's a piece of crap.