BeautyrestCLOSEOUT! Pampered Nights 13.75" Plush Pillow-Top Mattress - Queen

Response from Beautyrest

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!

Response from Beautyrest

Hi there, we are sorry to hear about the condition of your mattress upon delivery. Typically, we recommend filing a warranty claim with your original store to get a replacement; however, if you are able to return within your return/exchange window, that is also a great option!

Response from Beautyrest

Hi Ralph W, thank you for reaching out and sharing your feedback. We're sorry to hear that your BR800 Mattress is too soft for comfort, and we appreciate your insight into the lack of handles. We always recommend double-checking your Frame & Foundation to ensure there's proper support for your mattress. Alternatively, you reach out to your retailer to inquire about their return and exchange policy or initiate a warranty claim. If you purchased from Beautyrest.com, please reach out to our Customer Service team using support@beautyrest.com. Our team is happy to guide you from there!