CLOSEOUT! Matrix 28" Hardside Spinner Suitcase, Created for Macy's
Product details
Web ID: 1611058worst product poorly made
very poorly made it broke on my first use. very poorly made
Response from Olivet Rep
Dear Helper,
We do apologize that your luggage broke on its first use. We would be happy to get you a replacement as soon as possible. Please reach out to our customer service team. Thank you. https://www.olivetintl.com/customer-service
I loved this bag... until it broke
I have only used it maybe 10 times. I want to love it, but now the retractable handle has snapped off entirely. At first only one side of it was broken and I was still able to roll it around but now it's completely useless. However, supposedly there is a warranty for 3 years and now I'm trying to figure out how to get a replacement so I can love it again!
Response from Olivet Rep
Dear tacosBueno,
We do apologize you experienced quality issues with our luggage. Please contact our customer service department at toll free 1-888-310-2668 x 101 or email customer_svc@olivetintl.com. We would be glad to provide you with a replacement item. Thank you.
Junk
wheels break off easily, took it on a trip to Cancun, got there and the wheel was broken off.
Response from Olivet Rep
Dear Ayoo,
We apologize that you experienced quality issues with the wheels on your Tag Matrix luggage. We encourage you to reach out to our customer service team so that we can assist you further and provide you with a replacement since this luggage does carry a 3 year warranty. Please click on the link to direct you to our customer service page, thank you. https://www.olivetintl.com/customer-service
Worst product ever
If I can give a negative star, I'd give. I used this luggage only once for overseas trip and from luggage belt, this suitcase got a big crack near the wheel. Such a low quality product. On top of that, when I asked customer service initially they took all the details from me and said it's not covered under warranty due to airline negligence. I am still not certain how would this luggage be mostly used other than airline travel. Do yourself a favor, don't buy this.
Response from Olivet Rep
Dear UpsetCustomer,
We do apologize for the inconvenience you have experienced with our luggage. Please contact us directly at toll free 1-888-310-2668 x 101 or by email at customer_svc@olivetintl.com and we will be happy to provide you with a replacement. Thank you.
Perfecto
This is a very well made piece of luggage.Color is cool too. Durable and sturdy.
Wheel fell off
I wouldn't purchase this product. During the 4th use, on the first day of a 3 week vacation the wheel fell off while rolling across small ceramic tiles. Finding a replacement wheel has been difficult because it was made for the store.
Response from Olivet Rep
Dear Traveler,
We apologize you faced quality issues with our Tag Matrix 28" luggage during your trip. Tag Matrix does carry a 3 year warranty and we would like to provide you with a replacement luggage. Please contact us at toll free 1-888-310-2668 x 101 or email us at customer_svc@olivetintl.com to further discuss this matter. Thank you.
Nice luggage bag at low price
Perfect for domestic travels.Strong enough and Easy to move.I loved it
What I expected and the 3 year warranty is a bonus.
Good value for the money. I know I will travel content that I bought the Tag suitcase.