Cultured Freshwater Pearl (8mm) & White Topaz (1/20 ct. t.w.) Drop Earrings in Sterling Silver
Product Details
Web ID: 12317559You can not get them off! It’s one thing to have a safety latch it’s another to have one that is not functional. Had to fuss with it for hours and still one of the is still in my ear. My ear is hurting and I’m going to have my husband cut it off with wire cutters. So horrible someone purchased these for me as a gift.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback about the Cultured Freshwater Pearl 8mm & White Topaz 1/20 ct. t.w. Drop Earrings in Sterling Silver. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
Disappointed to say the least
These are pretty but once you have them on your ear, you cannot get them off. There is some kind of design flaw with the latch mechanism. Once they’re latched, they don’t release. My ear is soooo swollen from trying to remove these darn earrings. Also, the white topaz is barely visible. Very disappointed :(
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Cultured Freshwater Pearl & White Topaz Drop earrings. We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service