Ball Animal 3 Complete Upright Vacuum
Product details
Web ID: 16911143Ratings & Reviews
8 customer images
Disappointing Experience
I am extremely dissatisfied with the Dyson Ball vacuum cleaner. The unit is excessively heavy and difficult to maneuver, making it impractical for regular use. It also performs very poorly on runners and small carpets, failing to clean them effectively. In addition, the vacuum is difficult to disassemble and repack into its original box, which has made the return process unnecessarily time-consuming and frustrating. Having to return this product has been a complete waste of time. Considering the high cost and reputation of the brand, this product does not meet reasonable expectations. I would not recommend it.
Disappointed
Don't buy this vacuum cleaner! Dyson changed the rotator brush to a larger circumference, and it does not spin fast enough to work on carpet. It does not move on carpet! I thought I was going to have a heart attack trying to push it! Dyson, please bring back the old Animal 3 that works. I'm disappointed and will never be able to buy a Dyson again.
No title
You advertised 15% off and you didn't give that to me. Really not nice of you.
Happy vacuum customer
Great vacuum, somewhat heavy, durable
Recommends this product
Customer Services
Dyson contacted me after I called to say that vacuum was broken and unable to function properly. They asked for a video of the problem even though I replaced the vacuum in the box. I wanted an exchange but I am getting push back. Now I am so upset by the response and the fact that I need to prove this, that I no longer want this product.
Great suction!
Love this vacuum! It has great suction.
Recommends this product
Customer review from bloomingdales.com
Do Not Order This Vacuum
See other reviews that also indicate the same problem with the item never arriving. My Macy's account showed the item had shipped and listed a delivery date but that date is long past and I never received the vacuum. 2+ weeks and the item is still in listed as "on the way." After multiple calls and chats with Macy's I've been told the item was shipped back to Dyson? No one could explain why and I was told I have to wait for Dyson to confirm they got it back before they can refund me. So I'm expected to pay $400+ for a vacuum I didn't get and Macy's knows I didn't get. Buyer Beware.
Response from Macy's
Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Fustrating
We have yet to receive this item because it is being held up in UPS. Please hlepusfind it or send us newone
Response from Macy's
Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support