Supersonic Nural Hair Dryer
Product details
Web ID: 18460334Defective
It came defective right out of the box. The air did not blow hot so I had to go to a service center to repair. Customer service was great though.
Customer review from Dyson
Response from Dyson
Thank you for your feedback. We are pleased to hear that our customer service team was able to support you, that is the level of care we consistently strive to provide. However, we are truly sorry that your product arrived in a defective condition and did not perform as expected. We understand how frustrating it can be to receive a new device that fails to function properly from the outset. We appreciate that you took the time to visit a service center, and we are glad to know the repair was effective. Our goal is for every Dyson product to deliver exceptional performance from the very beginning. If you are open to sharing more about your experience, we would welcome your insights to help us improve our quality control processes. Please feel free to contact our support team or email us at askdysonus@dyson.com with any additional questions or concerns. Wishing you continued health and happiness,
Won’t blow out waves
Sadly, not for me. I was excited to finally try the Dyson Nural, but even with scalp protect off and having the dryer on the highest settings, I couldn’t blow out the waves near my scalp. I don’t have super wavy-waves either. I have natural, fine blond hair, but a lot of it. It also left my hair kind of feeling like straw. The diffuser was AMAZING for my waves though, but cannot justify keeping it just for that 😋
Customer review from Dyson
Response from Dyson
Thank you for your thoughtful feedback. We are sorry to learn that the Dyson Nural did not meet your expectations, particularly after the initial excitement of trying the product. We understand how important smooth, healthy results are, especially for fine hair, and we sincerely appreciate you sharing your experience. It is encouraging to hear that the diffuser performed well for your waves; however, we recognize that a single feature may not be sufficient to justify retaining the product. If you are open to it, we would be pleased to explore potential solutions, such as adjusting settings, offering styling guidance tailored to fine hair, or discussing alternative options that may better align with your needs. Please contact our support team at askdysonUS@dyson.com. We will be happy to assist you. Your feedback is instrumental in helping us refine our tools to better support a wide range of hair types and styling preferences. Dyson wishes you great health and joy!
WAVY HAIR HELPER
BOUGHT IT 3 WEEKS AGO TO TRANSITION TO MY WAVY HAIR, I OLOVE THE DIFUSER, ATTACHMENTS ARE EASY TO USE, AIR FLOW ITS GOOD
Recommends this product
Customer review from Dyson
Not really the style outcome.
I am not getting the smooth and shiny hair look I was expecting from this technology. I either need further support on how to use the product or education on how this device works.
Customer review from Dyson
Response from Dyson
Thank you very much for sharing your feedback. We are sorry to hear that the product has not delivered the smooth and shiny results you expected. We understand how important it is for styling tools to enhance your appearance and also boost your confidence. Our mission is to develop technology that makes beautiful hair effortless. If you are open to it, we would be happy to assist, whether by offering usage tips, sharing techniques for improved results, or reviewing settings that are best suited for your hair type. Please contact our customer support team, and we will be glad to help. For any further questions or concerns, please feel free to email us at askdysonus@dyson.com. Dyson wishes you radiant hair days and a styling experience you will truly enjoy.
Nice
I am really enjoying my dryer. The defuser is the main attachment i use and it works well.
Customer review from Dyson
Hope it works for you
NEVER received. I was so excited to get this hairdryer and then I went through such a problem because it was not delivered to my door.
Truly made a difference in my hair!
I was away on vacation and the hotel had a Dyson Supersonic Nural hairdryer in our room. Since I have a short cropped cut I never really thought that I needed a special hairdryer. Well that’s changed since I tried this hairdryer! I could immediately tell the difference in the texture and feeling of my hair after just one use. It was softer, smoother and easier to style. I was convinced and immediately ordered one for myself upon my return home! I’ve since convinced my sister and nieces to purchase them as well!
Recommends this product
Customer review from Dyson
Performance
I purchased my Dyson Hair Dryer July 2025 and I’m so pleased with the overall performance! I was losing hair and now my overall scalp is healthy and very little hair loss! Dyson products are amazing! 🤩
Recommends this product
Customer review from Dyson