Educational Insights Geosafari Motorized Solar System
Product details
Web ID: 7937632Product has promise. Expect next model to hit the mark
This toy was very simplistic for the price paid. It was a great concept but I expected more. The stars are blurred even when close to the ceiling so that feature did not add to the educational value. A few tweaks on the suggested flaws and it would be an idea toy to learn about the solar system. I expected the planets to turn on their axis. They only went around the sun. Also, The planets were not labeled. It was easy to assemble but did not meet my expectations for an educational toy at this price point. I did like the details of each planet. The moon would be great if it can stand apart from the earth I would recommend at a lower price point. I
Customer review from educationalinsights.com
Dissatisfied
This was purchased as a gift for my grandson. After trying several new battery packs this item would not work. It's cheaply made and truly a piece of junk. Also, a week after I purchased it at full price, it went on sale. Bad business all around from this vendor who isn't Macy's btw!
Junk - Does not work, will totally disappoint your child!
This product does not work out of the box. It seems many people have this comment and the company's response is to try using Lithium-Ion batteries. Nowhere does it say Li-ion batteries required on the packaging. In the enclosed instruction manual, it does not mention Li-ion batteries and actually states, "Alkaline batteries preferable." So, let me get this straight, after misleading the consumer, your solution is for me to spend another $10-15 on specialized batteries to get this silly thing to work? My kid is already so turned off by it thus far, I'm not sure it's worth spending even more.... So disappointing!! Useless, plastic junk.
Customer review from educationalinsights.com
Response from educationalinsights.com
Hello Dan! Thank you for reaching out to us. The description on our site under product description shows to use Lithium-Ion batteries only. Our intention is not to mislead anyone, so we do apologize if you felt misled. These types of batteries are pretty standard so we do apologize for the inconvenience of this. If you continue to have issues, we do suggest to request an exchange/replacement or a refund with the original place of purchase.
Batteries are the issue
The guide doesn't state to buy lithium batteries. I had to call geosafari many times to get a representative. She then told me to use lithium batteries. That's why you get many complaints about this toy not working.
Recommends this product
Customer review from educationalinsights.com
Did not work out of the box.
Much like it seems the majority of people's experience with this product. It didn't work right out of the box. Very disappointed. Will be returning and purchasing one from another company. This was for my 5 year old son whom is fascinated with the planets and space. I think the thing that irritates me the most is that this product is marketed to teachers for use in the classroom. Make a product that doesn't falter and break or just don't make it at all.
Customer review from educationalinsights.com
Response from educationalinsights.com
Hello Paul, Thank you for reaching out to us. For this request, can you please try to use Lithium-Ion batteries only. Our specifications on our site state that it will only work with those types of batteries. If you are finding that you have used these specific batteries and still having issues. Please reach back out to us and we would be happy to see what we can do to help. Look forward to hearing from you.
This almost feels like a scam
I bought this for my daughter who is currently fascinated by space and wants to learn more. My experience is similar to others here. Bought the first one, it didn't. Returned it and bought another. It didn't work either. It seems to me that they are counting on people keeping the non-working product. Bottom line, I won't buy from here again.
Customer review from educationalinsights.com
Response from educationalinsights.com
We definitely do not want you to feel that way and stand behind out products. I just sent you an email with a suggestion that could be the fix to this regarding the type of batteries you are using. We do suggest using lithium-ion batteries only. Please look out for my email and look forward to hearing from you.
Light didnt last 2 weeks...
We recieved this as a gift and the light burned out in less than two weeks, so you can no longer see the stars. Messaged them today to hopefully get a replacement part or new product.
Customer review from educationalinsights.com
Do not purchase
This was a gift for my son for Christmas. We opened and assembled and the light and motor do not work.
Customer review from educationalinsights.com