GreenPanX Bobby Flay Cast Iron 12" Frypan

Response from Customer Service

It appears that you need to simply reseason your Carbon Steel pan.

Please keep in mind that the colors of your pan will change as the layer of Patina builds up.
This is a natural coating that develops over time with use, creating a non-stick surface.
This applies to both Carbon Steel and Cast Iron.

Please follow the reseasoning instructions below:

1. Put your pan in the oven at approximately (450°F-500°F)) until it turns back to dark blue or black. Temperatures may vary depending on oven.
2. Remove your pan from the oven using a pot holder and evenly distribute oil on the interior. This will help build an oxide layer, which will strengthen the nonstick and helps prevent further oxidation (aka rust).
Tip: Use a high smoke point oil like vegetable oil.
3. Heat the oiled pan again at approximately (450°F-500°F)) until the oil starts to smoke. Remove pan from oven safely with pot holder.
4. Wipe off any excess oil and you can start cooking.

After each use, simply wipe it clean with a kitchen towel or wash gently with a soft sponge and water; dry it thoroughly; then wipe a thin film of oil over the surface to protect it before storing.

Response from Customer Service

We are very sorry to hear this, but GreenPan is there to help. Please contact them directly at customercare.us@greenpan.com for warranty assistance. Please include that you were referred based on your review and please include a photo of your pan. They will take great care to ensure your issue is resolved to your satisfaction.