Reserve 19" Duffel
Product details
Web ID: 194224254 reviews
Cheaply Made
The zipper broke at the airport on the first time we traveled with this cheaply made suitcase. Hartmann warranty isn’t worth the toilet paper it’s written on. They have 1 warranty claim center in all of Texas, and require YOU to pay the shipping to send them their poorly made product to repair. After 30+ years as a Hartmann customer I won’t be buying their suitcases anymore.
Response from Hartmann Team
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Zipper problem
The zipper broke the very first time I used it. I traveled with it June and my returned expired before that now I don’t know what to do. Am stuck with an expensive luggage that doesn’t work 🥺
Response from Hartmann Team
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Michigan
Bought the set to replace damaged luggage hope it is better than last set so far I am happy got the oak very nice
Great gift
Great gift for son & husband and great price at Macy’s
Recommends this product