Asher Woven Texture Stripe Bath Rug, 22" x 58"
Limited-Time Special
$41.40 (40% off)$69.00
Color:Gray
Size:22" x 58"
Product details
Web ID: 1806919318 days ago
from Colorado
Did not recieve
I have not recieved
Response from JLA Home
JLA Home16 days ago
Dear Lee, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in receiving your order. We understand how frustrating this situation must be, and we want to assure you that we are actively looking into this matter. Shipping delays can sometimes occur due to various reasons, and we are committed to resolving this issue promptly. For assistance with your order, we kindly recommend contacting Macy's Customer Service directly at 888-822-6229. Associates are available to assist you Monday though Sunday for 24 hours. They will be able to provide you with the most up-to-date information regarding your shipment. Thank you again for your patience and understanding.
2 months ago
Holy cow
So these arrived in plastic bags and when I opened them the smell of mildew was overpowering. I washed them and so much fluff came off in both the washer and dryer I didn’t know if anything would be left of the rugs. They are beautiful but I’m concerned about the quality and longevity of the rugs. Super disappointed.
Response from JLA Home
JLA Home2 months ago
Dear customer, we’re sorry to hear about your experience. The odor may result from the rugs being sealed during shipping, and we recommend airing them out in a well-ventilated space to help eliminate any residual smell. As for the shedding, some fluff is common with new woven rugs after the first wash, but it should significantly reduce after a few washes. We appreciate your feedback and will take it into consideration for improving future quality and packaging.
3 months ago
from Georgia
Great tub mat
Nice, fluffy and colorful
Recommends this product
4 months ago
TERRIBLE
Yesterday they arrived in plastic bags and I could smell them on my front porch before I even opened the packages. I order three of these rugs. They wreak of mold and chemicals. They LOOKED beautiful so I thought I would given them a shot and washed them. Not only did washing not help the smell, they literally filled my washing machine with fibers, bunches of the yarn that shed. The smell was so bad even after washing that I had to put them in the garage and I did not dare dry them in my dryer as it took me 15 minutes to get all the lint and shedding out of the washer drum holes. I would be afraid what it would do to my dryer. Then it also made a massive mess all over my floors and carpets on the way to the garage. Tomorrow I'll take them back to the store. Macy's PLEASE stop replying to reviews that say they are made with the finest quality materials. They are completely un-useable. I expect more from Macy's. I feel like you should pay me for the trouble I went through all for nothing
Response from JLA Home
JLA Home3 months ago
Dear customer, we’re sorry to hear about your experience with the rug. The smell and shedding you encountered can sometimes happen with woven rugs, especially when new. Washing and air-drying should help reduce these issues. We appreciate your feedback and will take it into consideration to improve our products. If you need further assistance, please contact our customer service team at 866-456-8852 or jlacs@jlahome.com.
4 months ago
Pretty and Stinky
Received this rug packaged decent. Opened up to a VERY strong moldy and musty smell that knocks you out. It even felt damp to the touch. It seems to be a nicely made rug but the smell is so overpowering. I bought the longer rug as well and it arrived the same way. Sad I had to return such beautiful rugs, this should have been monitored a little better.
Response from JLA Home
JLA Home4 months ago
Dear CL, Thank you for your feedback. We're very sorry to hear about the strong odor and damp condition of the INK+IVY Asher Bath Rug upon arrival. Your comments have been shared with our quality control and warehouse teams for immediate review. We appreciate your bringing this to our attention and apologize for the inconvenience. If you haven’t already, please reach out to our customer service team at 866-456-8852 or jlacs@jlahome.com so we can assist you further.
5 months ago
Undelivered.
The rug was never delivered to my address.
5 months ago
from Illinois
Fantastic
Fantastic! Colors great! Quality is so great that I wanted to reorder another. Jut the price had gone up.
Recommends this product
5 months ago
Did Not Receive
I did not receive the 20" x 32" Asher Woven Texture Stripe Bath Rug.
Response from JLA Home
JLA Home4 months ago
Hi Teresa, thank you for reaching out. We sincerely apologize that you did not receive the 20" x 32" Asher Woven Texture Stripe Bath Rug with your order. Please contact our customer service team at 866-456-8852 or email us at jlacs@jlahome.com so we can investigate the issue and ensure a prompt resolution. We appreciate your patience and thank you for bringing this to our attention.