Quantum One Wired Professional Gaming Headset-Black

Shipped and sold by VoiceComm
4.1 (94)
$329.95
55/mo.* suggested payments for 6-months totaling $329.95 with Macy's Card. *
OR
Color:Black
Size:1 Count

Product details

Web ID: 14800106

The JBL Quantum ONE wired headset gives you pro-level audio with head-tracking enhanced JBL QuantumSPHERE 360 spatial surround sound and Active Noise Cancelling tuned for gaming. Designed for precise audio positioning, JBL QuantumSOUND Signature delivers an immersive sound curve through Hi-Res certified 50mm drivers. The JBL Quantum ONE headset represents the absolute cutting edge in audio for the deepest level of virtual realism on your PC.

  • Product Features

    • Get the professional edge with head-tracking enhanced JBL QuantumSPHERE 360
    • Be at the center of the game with Hi-Res certified JBL QuantumSOUND Signature
    • Active Noise Cancelling tuned for gaming
    • Powerful JBL QuantumENGINE PC software suite customization
    • Plastic
    • Wipe Clean
    • Imported

  • Product Dimensions

    • 4.550 x 9.100 x 10.560

  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Orders will not ship in Macy’s packaging.
    • Returns accepted within 14 days of purchases with tags attached. Items are not returnable if worn or altered. Merchandise must be returned with all packaging and accessories to get a refund.
    • This item may not be shipped to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, U.S. Virgin Islands, Puerto Rico, Palau, or the Pacific Islands.
    • This product will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight shipping.
    • Cannot ship to Northern Mariana, Marshall Islands, Armed Forces Europe, Federated States of Micronesia, Hawaii, Alaska, Armed Forces Pacific, Armed Forces Americas, Puerto Rico, American Samoa, Guam, Palau, U.S. Virgin Islands, District of Columbia.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
    • Please call customer service for returns.
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    To report suspicious activity, please reach out to Macy's at 1-800-289-6229 or click here to report online.

Ratings & Reviews

4.1/5

94 star ratings & reviews

Write a Review
48
26
7
5
8
4 months ago

Two years, second replacement.

The first year the headphones became filled with static. Now the USB keeps disconnecting.

Customer review from jbl.com

Response from jbl.com

Customer Support4 months ago

Thank you for bringing this to our attention. It's possible that the reason you hear a static sound with your JBL Quantum One is that your USB keeps disconnecting. Please try using a 3.5mm audio cable or a different computer and ports. If the issue remains the same, feel free to contact our customer support. https://support.jbl.com/us/en

8 months ago
from dk

Don't buy this headset. The cord is really bad. It's so bad that it wraps around all the time and after two weeks. Do you need a new cord?

Customer review from jbl.com

Response from jbl.com

Customer Support8 months ago

Thanks for sharing your feedback on our JBL Quantum ONE. We value your input, and we'll make sure to forward your feedback to the appropriate team.

10 months ago

Good for a time but eventually fails

about a year ago I bought the headset maybe a year and a half ago and it was great up until recent where it started having a problem of the usbc slipping out constantly and making me have to quit my game to get my input fixed so I could actually speak and hear

Customer review from jbl.com

2 years ago

Great sound and really comfortable!

I bought these headphones before Christmas and have been using them while gaming and listening to music on my PC. The sound is amazing and they are really comfortable even after using them for hours in a row. The noise canceling feature works great.

Customer review from jbl.com

2 years ago
from Chicago

Excellent for PC Gamers!

I have had my headset for a year now. I am a PC gamer, and these things are awesome! I don't need to mess with profiles to get games to sound right. They just work!

Customer review from jbl.com

2 years ago

Exceptional Headset

I bought this headset just over a month ago and they are far superior than anything else I have previously purchased. Heavy cups blocks out everything and are the best headset gaming experience I have had. There is one thing I would like added and that is a voice advising you how much percent you have when you turn them on. This saves you having to look at the program to find out.

Customer review from jbl.com

2 years ago
from Hamilton

Sounds pros but wear/tear cons

Owned for 2 years and fell in love with the audio quality and noise cancelling capabilities, but a shame that the earpads and material pieces of the headset fall apart so quickly, even when I made a big effort to look after them, always used a headset stand etc. Big let down of otherwise awesome headset

Customer review from jbl.com

Response from Customer Support

Customer Support2 years ago

We appreciate your feedback on our JBL Quantum ONE. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.

2 years ago

No sound, pathetic.

It's hilarious how the goal of headphones is to be able to hear sound, but these failed to do so. I only plugged in one chord, and there is no sound. It worked yesterday, but the sound is just gone. Can't do its one job. Pathetic.

Customer review from jbl.com

Response from jbl.com

Customer Support2 years ago

We appreciate your feedback. Here are some troubleshooting steps to isolate the issue with your JBL Quantum ONE. First, make sure you have chosen JBL QUANTUMONE GAME as the default device in the game sound settings of your PC, Mac, or gaming console device. Adjust the volume on your PC, Mac, or gaming console device. Check the game chat balance on PC if you are only playing a game or chat audio. Check that ANC is enabled while TalkThru is disabled. In a USB connection, make sure the USB cable is connected securely. Please know that the USB ports on some gaming console devices may be incompatible with JBL QUANTUMONE. This is not a malfunction. In a 3.5mm audio connection, make sure the 3.5mm audio cable is connected securely. If the issue remains, you may contact our partner distributor and support provider in Canada, Erikson Consumer via phone call at 800-567-3275, or Email: info@eriksonconsumer.com.