Quantum True Wireless Noise Cancelling Gaming Headset-Black

Shipped and sold by VoiceComm
4.1 (62)
$164.95
6-month financing with Macy's Card. *
OR
Color:Black
Size:1 Count

Product details

Web ID: 14510882

Stay on your game anywhere with low latency audio connection with the included 2.4Ghz wireless dongle, Bluetooth, and the immersive and accurate sound of JBL Quantum TWS.

  • Product Features

    • JBL QuantumSURROUND
    • Low latency wireless connection
    • Fast Pair and JBL Dual Source
    • True Adaptive Noise Cancelling and Ambient Aware
    • Be heard with beamforming microphones
    • Plastic
    • Wipe Clean
    • Imported

  • Product Dimensions

    • 1.750 x 3.980 x 7.310

  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Orders will not ship in Macy’s packaging.
    • Returns accepted within 14 days of purchases with tags attached. Items are not returnable if worn or altered. Merchandise must be returned with all packaging and accessories to get a refund.
    • This item may not be shipped to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, U.S. Virgin Islands, Puerto Rico, Palau, or the Pacific Islands.
    • This product will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight shipping.
    • Cannot ship to Northern Mariana Islands, Marshall Islands, Armed Forces Europe, Federated States of Micronesia, Hawaii, Alaska, Armed Forces Pacific, Armed Forces Americas, Puerto Rico, American Samoa, Guam, Palau, U.S. Virgin Islands
    • This item has a lithium battery. Return requires a hazmat label and special packaging. If there's an issue, bring the item in store for help with your return.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
    • Please call customer service for returns.
    Your security is our number one concern.

    To report suspicious activity, please reach out to Macy's at 1-800-289-6229 or click here to report online.

Ratings & Reviews

4.1/5

62 star ratings, 60 reviews

Write a Review
37
13
2
2
8
60 reviews
10 days ago

Buyer

Terrible. Battery power in left earphone is unstable and doesn't hold a charge.

13 days ago
from Augusta, Georgia

Love my earbuds

I love my JBL purchase. Easy to use and works great! Earbuds are quite comfortable.

Customer review from jbl.com

14 days ago

Great features.

Great sound, noise cancelation and comfortable. Highly recommended.

Customer review from jbl.com

27 days ago

Save your money and buy something else

These ear buds are basically garbage. At least once a day one or the other just won’t connect, which requires me to reset them and start over. They are also super uncomfortable. I’ve only had them a month and am ready to toss them and buy something else.

Customer review from jbl.com

Response from jbl.com

Customer Support27 days ago

Thanks for your feedback. We would like to work with you to directly address the issue with your JBL Quantum TWS. Please contact us, or you may file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html

4 months ago
from Central NY

Great except battery life too short for real world

The sound is clear both ways (microphone and audio). Fit is great and they are easy to use. Battery is horrible. I listened to a 45 minute webinar and made a couple short calls (10 min or less) and one 37 minute call and they were dead. Less than 2 hours of use. Everything else is great. Fix the battery and these would be the best things out there.

  • Photo from Julie9318

Customer review from jbl.com

Response from jbl.com

Customer Support4 months ago

Thanks for your feedback. It is possible that the battery of your JBL Quantum TWS is losing its capacity. However, it is also possible that the battery is working correctly but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.

6 months ago

Ok

I have had mine for over a year now my right side stopped working i still get enough battery on the left side overall good sound quality just going to buy a new pair and still look new

Customer review from jbl.com

6 months ago

Good Sound, Great Battery!

Good sound quality. Great fit. Battery last almost all day. The one negative is that the connection can get messed up and I can't hear anything. Though that is resolved by disconnecting and reconnecting to my phone.

Customer review from jbl.com

7 months ago
from Sydney

Battery life is less then 10 minutes,no warranty

I have owned this for just over an year,and has used it less then 10 times,the batterylife on these things literally only last 10 minutes,and now my warranty is out,this piece of junk are also dead. Will never buy another JBL rubbish product again !!!

Customer review from jbl.com

Response from jbl.com

Customer Support7 months ago

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Quantum TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support.