We bought this sectional 6/11/19. We have loved and enjoyed it ever since. Very well-made pieces. The leather is exceptional quality, and we love the Dark Taup color. Just recently we noticed the stitching on the corner piece was coming apart. We had spent the extra money for The Ultimate Protection plan, we started a claim, and a repair person came (7/12/23) and found he could not repair it. Today, after NOT hearing back, I called Macy to find out what the process was to complete the repair or replace of the section. The gentleman I spoke with said they would most likely replace the section that needs repair. I only hope the leather is of the same quality and also matches in color. I will return to give an update.