Facial Fuel Invigorating Face Wash, 16.9 oz.
Product details
Web ID: 3847591Ratings & Reviews
119 customer images
Travel size always leaking...wasting money
Great facial soap, however, the 2.5 travel size leaks. I have purchased 2 of these in the past year and both of them have leaked into my toiletry bag or ziplock bag. This doesn't just happen for air travel, but by car as well. The product is being wasted and thus money is being wasted.
Customer review from kiehls.com
Response from kiehls.com
Hello! We're sorry to hear about your Facial Fuel Energizing Face Wash. We'd like to help. Please call us at 800-543-4572 and provide case number 43238769. Our hours are 9:00 am to 5:30 pm ET, Monday through Friday. We look forward to speaking with you soon!
Not the same, and it’s time to part ways with you
You lost another customer. The new formula smells different, works different, and is so far from The original that I can no longer trust kiehls (loreal). I’ve been a customer for close to 20 years.
Customer review from kiehls.com
Response from kiehls.com
Hello there! Thank you for your feedback and for being a loyal customer. We’re sorry the new Facial Fuel Energizing Face Wash formula didn’t meet your expectations. Your concerns about the scent and performance have been shared with our product team. If you’d like to discuss your experience further or need assistance, please contact our customer care team at 1-800-543-4572 (Mon–Sun, 10:00 AM–7:00 PM EST).
Clean and fresh
Love the clean fresh feeling that this product leaves me with. It feels refreshing to use.
Customer review from kiehls.com
New formula ruined a great product, please go back
Add me to the chorus of negative reviews of the new formula. I actually thought I had a bad batch and reordered a second bottle. I’ve been using this product for a decade, but this is not the same product anymore. I can’t get past the chemical smell of it, and it caused my forehead to break out. Will not be buying this again unless they ditch this and go back to the old formula. Baffling that this made it to the market smelling like this.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We are sorry to hear about the experience you had with our Facial Fuel Energizing Face Wash. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #43196438. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Should have read reviews before reordering
I am a long-time user of facial fuel, but this new formulation smells simply awful. It also left my face feeling dry after the first use. It feels and smells like Kiehl's sold out to deliver a much cheaper product at a luxury price. I am questioning my future with the brand now...
Customer review from kiehls.com.au
Great deal!
Great product at a great price, I was very happy with this purchase.
Recommends this product
Customer review from bloomingdales.com
Whatever Kiehls did to the formula, is bad.
I have been using this product for quite a while, but the last bottle I purchased is not the same as it was. The new formula is very watery, like I am back at home with my cheap father who would fill a half empty bottle of soap back up with water to "save money" This is one time I wish the bottle was not so big because every time I shower and use this, I get mad that it will take me so long to go through it. Whatever you were thinking when the formula changed, please rethink it and return to the substantial roots this product came from!
Customer review from kiehls.com
Response from kiehls.com
Hello there and thank you for reaching out! We’re sorry to hear about your experience with Facial Fuel Energizing Face Wash. We’d like to speak with you directly to better assist you. Please call us at 1-800-543-4572 (Monday–Sunday, 10:00 AM – 7:00 PM EST) and provide case number 42998004. If possible, having the product available when you call will be helpful. We look forward to assisting you.
Used to Be Great, Now Unusable
I’ve been using this product for years and it used to be great. But the 3 most recent bottles I bought were awful. The smell was so bad and strong and chemical-like, nothing like before and it barely foamed up at all. The terrible smell stays on your face for a few minutes even after you rinse it off. The first couple I assumed were from a bad batch and threw away 2 full bottles, but when I bought a replacement it was exactly the same, with same bad chemical-like smell. Whatever changed in the formula has totally ruined the product. Very poor quality now and I wasted money on 3 bottles.
Customer review from kiehls.com.au