Facial Fuel Energizing Face Wash, 8.4 oz.
Product details
Web ID: 13510637Buyer Beware: New Formula Is Beyond Disappointing
Buyer beware: this product has been reformulated and is not what it used to be! I've been using this face wash for nearly 20 years but a recent change in formula absolutely ruined it for me. This face wash no longer lathers the way it used to and now it seems like I need to use more of the product to get the same effect. Worse than that, the energizing scent is gone and this face wash now smells like bathroom cleaning chemicals (seriously; it's disgusting). Finally, the face wash is no longer energizing or invigorating. My face used to feel tingly and fresh with the old formula. Now, not at all. I'm so disappointed that a product I've been loyal to for so long is now letting me down. Time to find a new face wash because I won't be buying this again.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We are sorry to hear about the experience you had with Facial Fuel Energizing Face Wash. As consumers ourselves, we understand how frustrating it can be when a product does not perform the way it previously had performed. Your feedback is very important to us and we will pass along these comments to our development team. We hope you can use our products with great satisfaction in the future.
New formula is awful
Secretly changed the formula with no indication that was updated. And the new formula is awful. I’ll be returning this after a decade of being a happy customer and need to find a new face wash.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We appreciate you reaching out regarding our Facial Fuel Energizing Face Wash. It is possible minor changes were made to the product formula; however, the performance should meet or exceed previous results and may not be noticeable. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always accurate listing. We hope this helps!
skin scrub
Used to buy this product for years for the family. Ran out and bought a larger bottle and the lather is no longer there it just isnt the same as before. Debating if I should give it a shot with a smaller botte to see if formula is different but if I get the same results then its no longer a good purchase.
Customer review from kiehls.com
Response from kiehls.com
Hey gat86! Thank you for your review on our Facial Fuel Energizing Face Wash! We understand how disappointing it is to notice a difference in lather, especially since you've used to buy this product for your family. In regards to the formula, we took away Sulfates, EDTA, and Acrylates. You may notice less of a lather and a reduced thickness in texture, but these were worth the swap because it’s better for the environment and it’s gentler on the skin! We appreciate you taking the time to share your experience, and we hope you continue to use our products with satisfaction and confidence.
I'm a believer
Kiehls delivers...this is a sure value skin care product.
Recommends this product
Customer review from bloomingdales.com
Clear skin
Great exfoliation
Recommends this product
Customer review from bloomingdales.com
Quality skin care.
Been using this for awhile. Great kit.
Recommends this product
Customer review from bloomingdales.com
Energize Your Face. Get it clean too
This energizing face wash is energizing. I apply it to a silicone scrubber and get energized. Amazing.
Recommends this product
Customer review from kiehls.com
Disappointing
They dropped the 500ml face wash, very disappointing, was so good to have in the shower with the pump top.
Customer review from kiehls.com.au