HALO Touchscreen Wi-Fi Smart Lock in Satin Nickel
Product details
Web ID: 18474017Cheap and now unusable
Had it for about a 2 years and the screen has cracked like a windshield in cold weather. Normal use nothing extreme and live in VA so no extreme outdoor temperature…just poorly made. Now we can’t see the numbers on the screen to even use it so have to throw it away.
Customer review from kwikset.com
Response from kwikset.com
Hello FarmhouseGuy, We value your experience with our products, and we're happy to help with your lock's warranty. Please look up your case # 2025081558736 here: https://www.kwikset.com/support/case-lookup Thank you, Kwikset
Great features, terrible battery life
These work very well, but unfortunately they eat through batteries at a very fast pace. Since I installed this smart lock it has needed new batteries about every 3 to 4 months with no exceptions. I'm not sure what is dragging the batteries down, but I have had this type before and the batteries lasted about twice as long. Ever 7 to 8 months is still a short time in my opinion if it doesn't get used very often, but the short time it consistently drains batteries is unacceptable. I will probably buy another brand next time that has a longer battery life since this lock takes 4 DD batteries.
Customer review from kwikset.com
Response from kwikset.com
Hello GG23, We understand how important it is for your lock to function properly, and we’re here to help. Please follow these steps to help with your Halo's battery life: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock For personalized assistance, our support team is available by phone or email: https://www.kwikset.com/support/customer-service Thank you, Kwikset
Pretty good for several years now.
The Kwikset HALO smart wifi touch... has been pretty good for a few years now. No regrets buying it. I think the negative reviews are from people who are not good with technology. It has a pretty great app. Never once failed and locked us out. Can add as many family members as we want and everybody can have their own code. We are not a short term rental, just a regular house with a four person I/O.
Customer review from kwikset.com
Junk
Third Kwikset lock I had to buy in that 5 years. They all have issues but the Smartkey is the only reason I stick with the brand. The screen doesn’t light up and won’t respond to the app. It is sporadic and cuts in and out. When it works it is great but when it doesn’t it sucks and there is no rhyme or reason.
Customer review from kwikset.com
Response from kwikset.com
Hello, We’re glad to assist you with this issue! Please follow the steps below to improve your touchscreen response and Kwikset App connectivity: 1. Make sure the interior cable is securely plugged in and positioned away from the spindle. Refer to Section 4, Page 12 for guidance: https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5069937_halo_tch.pdf 2. Recalibrate the lock using a fresh set of batteries, ensuring that the jamb hole is 1 inch deep: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error 3. For connectivity troubleshooting, please check the following links: https://www.kwikset.com/support/answers/how-can-i-troubleshoot-bluetooth-connectivity-with-my-smart-lock https://www.kwikset.com/support/answers/how-can-i-troubleshoot-the-wi-fi-connection-of-my-halo-smart-lock Thank you, Kwikset
Unacceptable battery life
I've had this lock for a little while. Not sure what has changed (softwzare or firmware version?) but my previously barely acceptable battery life is now non-existent. Even without use, the battery life is less than a week (48 hours?). This Smart lock is now a regular dumb lock.
Customer review from kwikset.com
Response from kwikset.com
Hello GregU, We're happy to help! Please try following these steps to help extend your Halo's battery life: 1. Use name-brand alkaline batteries, and please do not use lithium and rechargeable batteries. 2. Try the troubleshooting tips in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock 3. Recalibrate the latch, check door alignment, and jamb hole depth: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error If you need personalized support, our team is available to assist you at this link: https://www.kwikset.com/support/customer-service Thank you, Kwikset
Terrible product, DO NOT BUY!
Kwikset should be ashamed to sell such a terrible product. I have 3 of these locks and wish I had never purchased them. They are absolutely useless and eat batteries every week. The advice they gave me was get WiFi extenders which I did. My router isn’t more than 25ft away from any of them. We even had a wall removed while remodeling and it didn’t help. Do yourself a favor and just do not buy!! Set up is obnoxious, the build quality is also poor, I have normal sized hands and the screen/buttons are to small prompting you to re-input your code. Every time I use these I curse out loud.
Customer review from kwikset.com
Response from kwikset.com
Hello AA001, Your experience with our products is extremely important to us, and we’re here to assist you! In addition to seeking help on our Halo Support page, please reach out to our Support Team for one-on-one troubleshooting support. https://www.kwikset.com/support/productdetail/halo-touchscreen-wi-fi-enabled-smart-lock https://www.kwikset.com/support/customer-service Thank you, Kwikset
Poor Battery Life and Operation Issues
Definitely would not recommend For anyone to buy the Halo Lock. Have had it a year and regret it. Have to change batteries every 60 days and have a consistent issue with the deadbolt jamming. By reading all of the reviews with battery problems it is amazing that Kwikset has not solved the battery issue.
Customer review from kwikset.com
Response from kwikset.com
Hello, We're happy to help resolve this. Please follow the steps below in order: 1. Open the door and lock the latch. Unscrew and remove the interior assembly of the lock. Ensure the cable is tucked away from the spindle. Look at the cover to ensure the turn-piece is in the vertical position before reinstalling. See Section 4, Page 12. Also, please make sure that the screws are not overly tightened. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_ig_5069937_halo_tch.pdf 2. Reattach the interior assembly and complete the Manual Handing Process with a fresh set of batteries: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error 3. Force close the Kwikset app and relaunch it to test the lock. 4. And to ensure smooth function, please check your door's alignment: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock Thank you, Kwikset
Horrible for short term rentals
Falls short of expectations. I bought for an airbnb, the cheaper brands do a better job at this they just don't have wifi. This had the potential to be very good but the way they have it set up, it is crap. You cant easily add user keypads, they make you put in emails for every user. It is absurd. And they need a protective sun cover for them that is not avaliable. In sun exposure it will not last long. Overall this is an overpriced limited option. Horrible for airbnb situation.
Customer review from kwikset.com
Response from kwikset.com
Hello, We are happy to assist you with your Halo. To program access codes using the Kwikset app, you, as the owner, can send the guest code through text message, email, or share it verbally. If you'd like a guest to access the lock via the Kwikset app, they will need to create their unique app account. If you have any concerns regarding the touchscreen, please feel free to reach out to our team for assistance here: https://www.kwikset.com/support/customer-service. Thank you, Kwikset