Clarifique Pore Refining Cleanser With Salicylic Acid
Product details
Web ID: 20510720Why Macys cancelled the order without noticed
I dislike the way Macy cancelled my order without noticed to the customer.
It’s easy clean makeup
It’s clean deeply and minimize pores. It’s good for oily skin.
Recommends this product
Customer review from lancome-usa.com
smooth smell great clean softness face love it
Great product so glad Suzette provide a sample
Recommends this product
Amazing
The best cleanser, soft, remover perfectly all makeup.
Recommends this product
Pore refining
This cleanser clarifies my face and prepares my skin for the Lancome skin care better than any other face wash
Recommends this product
Customer review from lancome-usa.com
Why
Where are these products? Says delivered Nope Not to this address
Response from LancomeSupport
Hello! We're sorry to hear you haven't received your Clarifique Pore Refining Cleanser. Since you purchased this through Macy's, we recommend contacting their customer support for assistance. They're best equipped to help with this issue. We hope this gets resolved quickly!
Not pleased with the new smell
I have used this product for years. Something is up with the batch I got this time. It has a weird “funky”, not right, smell that is not pleasant. I’m not sure if they changed the recipe but I’m not sure I can even put up with the smell to use it any more And the bad thing is, I ordered 2 of the large size….😵
Customer review from lancome-usa.com
Response from lancome-usa.com
Hello, Stinkier! We are sorry to hear about the experience you had with Clarifique Pore Refining Cleanser. We understand how disappointing it may be to not enjoy the scent of a product you were excited to use. We would like to speak with you directly about it. Please give us a call @ 1-800-526-2663 10AM to 7PM ET Monday - Friday for assistance and provide the case #42332409. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
Unpleasant smell, average result
The cleanser is soft and easily removes makeup. It has a very unpleasant medicinal odor, though, so I would not buy it again. It also did not work as well as Visionnaire used to for refining pores. I will keep looking for a different product that is better suited for my skin.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi there! Thank you for taking the time to share your experience with our Clarifique Pore Refining Cleanser. We're so pleased to hear that you found the cleanser to be soft and effective at easily removing makeup. We also truly appreciate your honest feedback regarding the scent; we understand your disappointment with the unpleasant medicinal smell. Your experience is incredibly important to us, and we want to assure you that we are sharing your comments directly with our product development team. We are always striving to improve our products, and feedback like yours is valuable in that process.