75" Class UT70 Series 4K LED UHD Smart TV - 75UT7000
Product details
Web ID: 19942832Extremely Unsafe Product – Poses a Serious Hazard
I purchased this TV just four months ago, and I am deeply alarmed by the danger it posed. The legs provided were completely inadequate for supporting the size and weight of the television. This wasn’t just an inconvenience—it was a serious safety hazard. The TV was a gift for my mother, and she was abruptly woken up in the middle of the night by the crashing sound of the TV falling. Thankfully, she wasn't physically harmed. But I shudder to think what could have happened if my young children had been present, or if she had any pets in the room. The outcome could have been devastating. This is not just a design flaw—it is a fundamental failure in product safety. And despite the clear risk this defect posed to human safety, LG has refused to reimburse or replace the unit. Their lack of accountability in the face of such a dangerous incident is deeply disappointing and frankly unacceptable. I urge others to be extremely cautious when considering this product. Safety should never be compromised, especially in our homes. LG must address this risk immediately to prevent potential injury or worse.
Customer review from lg.com/ca
Response from lg.com/ca
Thank you for sharing your serious concerns. We are deeply sorry to hear about the frightening experience with the TV stand and the safety risk it posed to your mother and household. Your family’s safety is our top priority, and we take these issues very seriously. We understand how alarming and upsetting this incident must have been, and we sincerely apologize for any distress caused. We want to assure you that your feedback has been escalated to our product safety and quality teams for immediate review. Please contact our LG Care team directly at 1-888-542-2623 with your purchase and model details. We are committed to working with you to address this matter promptly and ensure the safety and satisfaction of our customers. Thank you for bringing this to our attention.
Great quality! But...
Picture quality is great and is loaded with many features and apps, however, it came with a standard remote, not the magic remote that you need to use the voice command and 'Alexa' or the cursor, disappointed
Customer review from lg.com/ca
Response from lg.com/ca
Hi! Thank you for sharing your experience with us. We always want you to have the best experience with your LG TV and we understand that it does not come with the magic remote control and has limited access like Alexa. Please feel free to reach out to our LG CareQ Team at 1-888-542-2623 and we'll be more than happy to assist you.
Not as advertised
I bought this TV a few weeks ago, and although the picture is good and the price is great, buyer beware; the remote you get with the TV is not a magic remote, so voice control does not work, and neither do many of the other features unless you purchase the magic remote as well. Looks like I will be returning the tv.
Customer review from lg.com/ca
Response from lg.com/ca
Hi there! Thank you for sharing your experience. We can imagine this must be frustrating for you that your LG TV (55UT7000PUA) does not come with the magic remote control, which limits the usage of some other features. We value your feedback as we understand how important it is to have the lastest features and functionalities. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have the model and serial number handy, so we can discuss your experience and find a solution.
Excellent features at reasonable cost!
It was purchased three weeks ago and am totally satisfied!
Recommends this product
Customer review from lg.com/ca
Response from lg.com/ca
Hi, we're happy to hear that you enjoyed your LG TV purchase and we're glad that you liked our latest design and features. We are looking forward to providing our customers more amazing and innovative technologies to make your life's good and more convenient. Thank you for choosing LG!
Excellent
Excellent tv for a great sale price. Definitely a 5 star now but upon setup, finding where in the menu options to set the default input was challenging. Thankfully someone had the courtesy to post a youtube that gave us the answer.
Recommends this product
Customer review from lg.com/ca
Response from lg.com/ca
Thank you for sharing your experience with our LG TV. We appreciate your enthusiansm in trying to discover on how to go through with the functionality of the TV. If you require further assistance, please feel free to reach out to our LG CareQ Team at 1-888-542-2623. Have the model and serial number handy, as this will allow us to check the details to ensure more efficient information.