LinkBuds S True Wireless Noise Canceling Earbuds - White
Product details
Web ID: 15434205Short Life Span
NO, NO, NO! Look at all these reviews with dead battery issues. Mine lasted almost 2 years and now will not charge. Granted, that's 24 months but I used these less than 50 times. Save your $ and find something that is reliable.
Customer review from sony.com
Response from sony.com
Hi there, We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback. We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help. Here are a few troubleshooting steps that might help with charging issues: -Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab. -Try using a different USB-C charging cable and a different wall adapter if possible. -Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US Thank you for considering Sony products and for your feedback. We appreciate your honesty. Sincerely, Estefany
Good support, terrible product
I do not plan on buying Sony products again based on my experience with these headphones. I went through three pairs with constant issues. They were always good with replacements, but the product is severely flawed regardless of getting a new one. Problems connecting, one going quiet whole the other goes crackly. If you drop them the case just opens and the earbuds go flying. The only positive thing I can say and the reason I bought them was for the comfort/fit of the style. I liked how they fit, but when I got a different brand I threw these away instantly...i was listening to one earbud at the end.
Customer review from sony.com
Response from sony.com
Hi Erickk, That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony. Thanks for considering Sony products. -Eliab
Good fit, poor performance
I've had these for a full 6 months now. They've been rather disappointing... My old cheapie earbuds worked better. Often one earbud will disconnect and will not reconnect unless I put them back in the case. Annoying because I don't take the case with me on walks, which is mainly when I use them. When that's not happening, both earbuds will cut out very briefly, over and over, back and forth between the two. I've reset, unpaired/re-paired, etc. and it all still keeps happening. The thing I do like about them is that they are very comfortable and stay in well. As someone with small ears, the vast majority of earbuds don't work for me.
Customer review from sony.com
Response from sony.com
Hi cewdressage, thank you for reaching out and sharing your experience with your LinkBuds S. We're truly sorry to hear that you've been encountering such persistent disconnections and audio cut-outs. We understand how frustrating it must be, particularly when you're out on your walks without the case. On a positive note, we're genuinely glad to hear that despite these challenges, you find the LinkBuds S to be very comfortable and that they stay in well for your smaller ears. We understand how crucial fit is and we appreciate you acknowledging that aspect of the design. Regarding the disconnection and audio cutting out, since you've already tried resetting and re-pairing, here are some troubleshooting steps we recommend: -Ensure your earbuds have the latest firmware. You can check for and install updates using the Sony | Sound Connect app. -Initialize your earbuds. Please refer to the detailed instructions provided at the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html -If possible, try connecting your LinkBuds S to another smartphone or audio device. This helps us determine if the issue might be related to your original device's Bluetooth connection or settings. If these steps do not resolve the issues, or if you require further assistance, please do not hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued customer of Sony and for bringing these issues to our attention. Sincerely, Estefany
Great TWS buds with a great APP!
Truly lightweight, comfortable, and an SQ that is decent enough, which has both clarity and bottom ends even if it doesn't have the largest driver diameter for an earbud. The APP is amazing. With a lot of tweaks you can do, not just with the sound but also how it interacts with the user and the way it fits your ear canals. I liked the calibration feature where it analyzes which silicon eartip is suitable per ear canal. ANC is also good, as well as the Ambient mode. Also liked the Quick Attention. Really has a lot of things you can tweak with the APP. Good thing I decided to purchase one because it seems it's being discontinued already.
Recommends this product
Customer review from sony.com
A good all-round performer.
Good sound signature with feature rich app support and effective active noise cancellation.
Customer review from sony.com
Great sound. Terrible battery quality
Bought these because I was disappointed my apple AirPods only lasted 2 and a half years. These were far worse only lasting 14 months... Conveniently 2 months after my warranty expired. The charging case doesn't hold a charge for more than a day and the right ear bud no longer charges at all. Wish I had seen all the complaints about battery life before buying.
Customer review from sony.com
Response from sony.com
Hi brandon29, thank you for taking the time to share your experience with the LinkBuds S. We sincerely apologize for the inconvenience you've encountered with the battery life and charging issues. We understand how frustrating this must be. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the charging problems: 1. Initialize the earbuds: Place both earbuds in the charging case, then press and hold the button on the back of the case for about 15 seconds until the LED indicator flashes. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html 2. Clean the Charging Contacts: Ensure that the charging contacts on both the earbuds and the charging case are clean and free of debris. Use a soft, dry cloth to gently wipe them. Should the issue persist after following these steps, please reach out to us at socialsupport@am.sony.com. When you do, kindly include the following information to help us assist you more effectively: - Full Name: - Sony.com Username: - Telephone Number: - Model Number: - Issue/Concern: Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefany
Amazing, but battery issues.
I've had these for a year and a half, and they're incredible, minus one huge issue. The battery in the right earbud was a dud, and it started to drain like crazy(20 minutes). They were out of warranty, so I bought a replacement battery kit online and replaced the batteries myself off of a youtube video. I would assume they've fixed the battery issue by now, so I would buy them again if it were necessary. Great audio quality, and great ANC.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi etallas, Thank you so much for taking the time to share your experience with the LinkBuds S. We are thrilled to hear that you appreciate the incredible audio quality and effective active noise cancellation they offer. Your feedback about the battery issue is invaluable and we sincerely apologize for the inconvenience you encountered with the right earbud. We hope to welcome you back in the future and we’re confident that any advancements made will enhance your experience with our products. Thank you for choosing Sony and for your feedback! Sincerely, Estefany
LinkbudS
I bought this device a year ago and it still works like a charm! Good design and sound quality
Recommends this product
Customer review from sony.com