Madison Park West Ridge Accent Chest
Product details
Web ID: 2606986Beautiful chest
I absolutely love this chest. It is so gorgeous looking. It looked small in the picture when I was choosing the product, but it is much bigger in person. Measurements are 36 × 14 × 34. I love the color it says grey, but it's like the greenish gray. It is very well made, and the fact that it came all done, I didn't have to assemble it was cherry on top. Quality is definitely great. It looks beautiful.
Customer review from influenster.com
Damaged
This item arrived damaged and if that wasn’t bad enough I shipped it back and they won’t issue my refund. I sent it back 3 weeks prior and it’s been confirmed that it’s been sitting on Macys dock since August 7th and it’s now August 26th. After several calls to the Furniture Customer Service AND Credit Card Departments still no refund. I am at a loss. I would NEVER by furniture for Macys again
Response from JLA Home
Dear customer, we sincerely apologize for the inconvenience you experienced with your order of the Madison Park West Ridge Accent Chest. The damaged product was likely caused by rough handling during the shipping process, and we will enhance our efforts to ensure more careful delivery to our customers in the future. Regarding the refund issue, we suggest that you monitor your progress through the Macys App. Thank you for your patience, and we wish you all the best.
Beautiful pieces but...
Beautiful pieces, however, both pieces arrived damaged. The return was process was easy though, so I was happy about that.
Response from JLA Home
Dear Customer, thank you for bringing this to our attention. We are sorry that this item did not meet your expectations. Please give us a chance to make it right by reaching out to our customer service at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service team is available Monday through Friday from 7:00 am to 3:30 pm (PST). We are committed to assisting you with your case to the best of our abilities.
Very nice, excellent quality, well built. Extremely heavy but came assembled unlike some other stores that ship with assembly required. I don't what I will use it for but it looks nice in the right place. I highly recommend it.
Customer review from lampsplus.com
Broken
Broken been over 3 weeks still haven't received my refund
Response from JLA Home
Dear Customer, thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and apologize for the conditions at which this item arrived; therefore not meeting your expectations. We make every effort to manufacture high-quality products to ensure satisfaction for all our customers, and we have taken your feedback into consideration. We understand how frustrating this must be. Please contact Macy's directly for assistance in updating you on the status of your refund. Thank you, and have a great rest of your day.
Great Bar Console
Love this cabinet, stores my bar items (glassware and bar tools ) and alcohol. I love that is well made the finish looks more expensive than what it cost.
Customer review from lampsplus.com
No Regrets !
Love the design and color. Would work with different styles. Lots of good storage space. Purchased for entry hallway. Seems well made and sturdy. Would have given it 5 stars, but I just received it and not sure how durable it will be.
Do not buy
Chest delivered with smashed box and huge hole on top. Ridiculous experience with vendor and Macy's customer service.
Recommends this product
Response from JLA Home
Hello Macy’s Customer, Thank you for your feedback. We are sorry to hear the Mercedes Accent Chest you purchased at Macy’s arrived damaged. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. We are sincerely sorry this purchase and customer service experience did not meet your expectations. Again, your feedback is very much appreciated!