93.7" Faux Leather King Pull Out Sofa Bed, 3-in-1 Convertible Sleeper Couch with Rolled Arms & Nailhead Trim for Living Room
Product details
Web ID: 24292906Arrived damaged
The delivery went well. I opened the box and immediately noticed one of the couch’s legs was bent. I don’t have to time to find boxes to return it.
Response from Macy's
Thank you so much for your feedback! We sincerely apologize for the inconvenience caused by the bent couch leg. We offer a free replacement for the damaged part—please feel free to reach out via phone at 945-289-6968 or email at macy@pop-maison.com anytime. We are always here to serve you wholeheartedly. — Maison Boucle
Bad Quality/Not Comfortable
Besides the water damage and smell caused by it, the quality does not resemble the pictures. The couch is NOT as full as it appears, the bottom cushions are about 5-6 inches lower and sink when you sit, the back cushions fall everything you sit and there's no way to attach them to the backing to stay in place unless you add some type of velcro strip, the back cushions are smaller and not as full, not comfortable to sit. I was told by the manufacturer it will take 3 days for the complete fullness to come in. it has been 5 days and remains the same as when we initially assembled it. if it weren't such a hassle to return due to its size and disassembly I would return it.
Response from Macy's
We’re very sorry for the inconvenience you experienced, and we appreciate you working with us throughout the process. As soon as you shared the issues with us, we immediately arranged a replacement sofa to make things right. While we understand how frustrating this must have been, please know that we stand behind our products and are committed to providing fast, responsible support whenever problems arise.
If you need anything else or have any concerns with the replacement, please feel free to contact us at 945-289-6968 or macy@pop-maison.com -Maison Boucle