7.5' "Feel Real" Jersey Fraser Medium Fir Hinged Tree with 1000 Clear Lights
Product details
Web ID: 6814683Beautiful Tree. Lights not working.
Tried two trees so far. A third is or might be on the way. Both were beautiful when set up -- no issue there. Both of the first two had portions of each section that failed to light. Replaced those trees. Hoping we are luckier with the third, but that hasn't arrived yet. One very good word of advise: Do NOT bother emailing this company even for small questions. You will hear nothing from them, even after several attempts.
Customer review from National Tree Company
Defective Lights and Thin Branches
We received our tree today and easily assembled the stand and 3 sections. However, when we plugged it in we learned that 2 sections of lights are already defective. We followed the instructions in the box and changed out the bulbs we assumed were the problem (the first unlit bulbs connected to a lighted portion) and it did not fix the problem. If these were not the culprit, we have no idea how to determine which ones were. We unplugged the tree per the instructions in the box to prevent further damage to the other lights. I plugged it in again later to try to further troubleshoot and a 3rd section of lights did went out.In regards to the branches, if you are coming from an artificial tree family and are used to the older technology of plastic-y shreds twisted into a wire to create the branches, by comparison you will think this tree looks nicer and fuller. If you are coming from a real tree family that is looking for convenience while retaining realism, you will be disappointed. I did not realize that only the tips of the branches would have the "real feel" effect, while all others are the same fake plastic-y paper shredded looking branches. No amount of fluffing and arranging I have done has resulted in the level of fullness represented in the photos here. The center pole is still fully visible.
Customer review from National Tree Company
Not the tree I ordered
Coming out of the box, tree looks scrawny. After fluffing, it looks good but no where near 1,000 lights!
Not as pictured - Deceiving stock picture
I got this tree based on the very deceiving pictures on the website. The size and type of lights is accurate but to say that this tree is not full is an understatement. You can fluff all you want and you can see all the metal skeleton and power cords of lights. I thought I found a perfect tree but now I am stuck with a very inconvenient return.
Received a previously returned tree
Item being returned. The box had signs of previously being opened & retaped. After opening box it appears that this tree was a previous return from the looks of how it was placed inside of the box and the retaping. It looks like a nice tree but I do not want something that was returned then later sold to me. I took pictures of the box prior to opening it & how the tree & other items were placed inside of the box. I started not to open the box until next Christmas but I am glad I did,
Looks amazing
This tree is old and brittle one branch fell off and another broke off.