Nespresso Original Creatista Plus by Espresso Machine in Stainless Steel
Product details
Web ID: 14629412199 reviews
I want to love this machine, but I kind of don't
I want to love this machine, but I kind of don't. For the price, I'd expect more, especially compared to older machines. The stainless finish looks really nice in theory, but it is hard to keep clean and looking shiny. Any little water droplet dries visibly on the surface and makes it look dirty. I've only had the machine 3 months and have already had to descale it twice. I brew 1-2 capsules most days, which doesn't seem like an extreme amount to warrant so much descaling. I did the water test and set the machine appropriately (at 2 of the 4 bars, so right in the middle) - I have city water and filter it through a Brita pitcher before putting it in the machine. It does not let you bypass the descaling warning, so you cannot use the machine until you go through the descaling process (which takes a lot of water and like 15 minutes). Not a great way to start my morning if I'm in a rush to get to work. I had the Latissima Pro for over a decade before it finally quit on me. That allowed me to bypass the descaling warning and let met continue to brew my coffee and come back to descale when I had time. I wish this one would let you do that. I drink a lot of Americanos and tea, so I was really excited about the hot water feature of this machine. Unless you're doing fancy coffee drinks with frothed milk regularly, I don't think this machine is worth it. I'd probably be better off getting a more basic machine and an electric kettle.
Customer review from Nespresso USA
Coffee lover
Nice easy to use touch display. Sleek metal finish. Built very well to with stand daily use. Easy to clean. User friendly. The heating unit works very well in preparing a great brew!
Customer review from influenster.com
Best ever!!!!!
Exceed my total expectation, money well spend, just buy it!!!!
Recommends this product
Customer review from Nespresso USA
11/10 — Would froth again
This machine is not just a coffee maker—it’s your own personal barista in a shiny, stainless steel tuxedo. The Nespresso Creatista Pro looks like it could launch a space shuttle, but instead, it launches your morning into delicious caffeinated orbit. Touchscreen? Check. Fancy milk frother? Check. Feeling like a latte wizard? Absolutely. You can whip up espressos, lattes, cappuccinos, and even those mysterious flat whites that only coffee shop hipsters used to understand.
Customer review from influenster.com
Bad machine x2
Got my first creatista pro for Christmas. When I attempted to use the milk frother feature the machine would turn off and couldn’t be turned back on for approx 30mins. Nespresso sent me a replacement in feb. Now the new machine has been used aprox 20 times since feb and has started doing the same thing. Brews coffee then starts to steam milk for a few seconds and shuts down completely
Customer review from Nespresso USA
Response from Nespresso USA
Thank you for your review, Mason. We are sorry to learn our Creatista Pro machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Creatista Pro
It’s very easy to use it’s sleek in design and the coffee is great ,I am very happy thank you
Customer review from Nespresso Australia
Stainless Steel and Shiny!
Love the sleek stainless steel design. Easy to clean and long lasting! Versatile for any espresso need. Performs well for a smaller machine!!!
Customer review from influenster.com
2 machines in 2 years and they both broke
Makes great coffee but there is too much tech that will go wrong. My first machine lasted 6 months before a computer glitch (the "put steam wand down" message error couldn't be cleared), they replaced the machine under warranty. My new machine has lasted a little bit longer, just over a year, but not it constantly needs to be descaled - the message comes up during every use, including in the middle of making my morning coffee (the descaling process takes upwards of 15 minutes and the error message CANNOT BE CLEARED unless you descale). Beautiful machine but I hate that the descaling cannot be overwritten.
Customer review from Nespresso USA
Response from Nespresso USA
Thank you for your review and honest feedback, Jessica. We’re disappointed to learn your Creatista Pro is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your Creatista Pro comes with a two-year warranty and unlimited troubleshooting support at our toll-free phone number: 1-800-562-1465. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Please contact us at your earliest opportunity so we can address any machine-related issues you may have. We’re confident that we’ll come to a satisfactory resolution, allowing you to return to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.