Vertuo Next Deluxe Coffee and Espresso Machine by Breville, Dark Chrome with Aeroccino Milk Frother
Product details
Web ID: 113471594,385 reviews
Machines life expectancy is not acceptable
We got one of these, and the lid was difficult to close from day one, you needed 2 hands. We didn't know that was normal until we used a friends. Once it's a year old, the constant flashing lights and maintenance it requires is not acceptable. They need to allow you to send these off to a specialist maintenance tradesman. These machines should last at least 3 years imo.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
Thank you for sharing your experience with the machine. I’m sorry to hear about the difficulties you’ve encountered with the lid and the maintenance issues after a year of use. Your feedback is important, and I understand your concerns regarding the longevity and service options for these machines. In this instance, we kindly ask if you are still experiencing the mentioned issues, we kindly request that you contact our customer support team via the Australian toll-free number 1800 623 033 or live chat on our website between 5am-10pm AEST. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. In case it is necessary, our team is also equipped to conduct a video chat with you to observe the issue in real time and offer immediate assistance. If, despite their efforts, troubleshooting your machine does not resolve the issue, our team will be more than happy to assist you with exploring your warranty options.
Best coffee ever!
Best present I ever bought myself. And salegirl was super helpful in choosing the right Nespressi machine.
Recommends this product
Customer review from bloomingdales.com
Was the worst
It came used!!! And had missing parts. It was a gift so it was very embarrassing!!! Very disappointed with Macys.
Good Nespresso Vertuo coffeemaker
This Nespresso works well. Heats quickly, but wish the reservoir was larger
Recommends this product
Customer review from bloomingdales.com
Love My New Nespresso Machine!
I recently bought a Nespresso machine and I couldn’t be happier! The coffee tastes amazing, the machine is sleek and stylish, and it’s super easy to use. Perfect for busy mornings!
Recommends this product
Response from Nespresso Team
Thank you for your review, Lola. We are delighted to learn you are enjoying your Nespresso Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. As part of your machine’s maintenance, we recommend you perform a cleaning cycle with water once a week to keep it brewing at its best. We look forward to you enjoying the many Vertuo blends of coffee while you continue your coffee journey with Nespresso.
LOVE NESPRESSO
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home. Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Recommends this product
Customer review from Nespresso USA
Good to the last drop!
Good coffee maker!! Although we need to buy the pods directly to Nespresso, all worth it as coffee quality is good.
Response from Nespresso Team
Thank you for your review, Viv! We're delighted to hear that you're enjoying your Nespresso moments created by your Vertuo Next. We recommend the first time use steps of your Vertuo Next once a week without a capsule, as part of your machine maintenance. This process flushes water through your machine to rinse away any coffee granule buildup from the head of your machine, which can prevent your capsules from brewing.
Great coffee maker
Have been looking at these for a while and finally made the purchase. So happy I did. Makes amazing coffee! Very easy to use and clean.
Recommends this product
Customer review from bloomingdales.com