Mobile Charging Kit Power Bank 5,000 mAh and 3 in 1 Cable 1m-Black
Product details
Web ID: 23237059Good charger, bad cord.
The charger is great. But my iPhone doesn't recognize the cord that came with it.
Customer review from otterbox.com
Response from otterbox.com
Hello Kristi! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Compact powerful and convenient
Compact and powerful! About half the size of its predecessor (which is still charging strong after 6 years). Definitely recommend.
Recommends this product
Customer review from otterbox.com
Mobile charger
Seems to work good and the price is reasonable too
Recommends this product
Customer review from otterbox.com
Unit stay charged
Doesn't stay charged up for a long period of time and takes forever to recharge the unit
Customer review from otterbox.com
Response from otterbox.com
Hello! We are so sorry to hear you are experiencing an issue with the unit staying charged. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Charging length not long enough
Long time to charge and only 1 phone can be charged
Customer review from otterbox.com
Response from otterbox.com
Thank you for your feedback regarding the Power Bank Kit. As this is was created to charge one item at a time we have taken your feedback to the company for future consideration.
Great size to fit in a small purse
Perfect for traveling, it’s the size of a stack of index cards. Small but powerful
Customer review from otterbox.com
Make sure you have the right USB-A adapter!
I thought this item would be perfect since it had three different connections, but the big drawback is that you still need a USB-A adapter to charge the device. With the new USB-C cables and chargers it's hard to find one with USB-A now. Luckily I still have saved one from long ago. Also the directions never mentioned that you would need a USB-A adapter to charge the product.
Customer review from otterbox.com
Response from otterbox.com
Hello Anne Marie! We are so sorry for any confusion associated with what was needed for this kit. We hope that now that it is set up and working you find it to be an amazing accessory for your devices. Should future questions or needs arise, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Triple check it works before using on vacation
The color is great; stands out from my husband's charger, the reason I chose it. Always liked Otterbox products to protect phones and tablets. However not happy with charger. I charged it up, used it once at home to test it out with phone, then tablet. Perfect. Arrived on my Christmas vacation went to use it, it doesn't charge anything. I verified I had all the correct adapters, but nothing works. I assume its too late to return and probably a hassle, too.
Customer review from otterbox.com
Response from otterbox.com
Hello, Linda! We are so sorry to hear you are experiencing an issue with your charger. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!