Waterproof Heated Mattress Pad, Queen
Product details
Web ID: 18497806
This review is from Premier Comfort Waterproof Heated Mattress Pad, QueenOrder
Great product. Great service
Recommends this product
This review is from Premier Comfort Waterproof Heated Mattress Pad, QueenLove this and is excellent quality
Excellent product and is exactly what my Mom was looking for!
Recommends this product
This review is from Premier Comfort Waterproof Heated Mattress Pad, FullHeated mattress pad
Love the snug fit. Was hoping to have plug hookup on side but its on the top by feet. It is padded and small so might not effect foot space
Recommends this product
This review is from Premier Comfort Waterproof Heated Mattress Pad, FullAmerican Macys brought down by foreign call center
Foreign call cemter zero concern for customers. No access to American support
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your frustration regarding your experience with the Premier Comfort Waterproof Heated Mattress Pad.
We are deeply sorry and concerned to hear about the lack of support you experienced when trying to resolve issues with your mattress pad. We understand how incredibly disheartening it is to be met with "zero concern" from a call center, especially when you are looking for help with a technical or high-value item like a heated mattress pad. Feeling like you don't have access to domestic support when you need a clear resolution is a significant pain point, and we sincerely apologize for the stress and the feeling of being unheard.
You deserve to feel valued as a customer and to have your concerns addressed with genuine care and expertise.
This review is from Premier Comfort Waterproof Heated Mattress Pad, FullWarm and toasty
Heated mattress pad is keeping me warm and toasty during these long cold winter nights
Picture has the wrong Controller image.
Be aware if you are looking for specific controllers - do NOT go by the picture - WRONG! The Controllers are rectangular and long. When re-ordering the same item as in the picture as before - I was assured they would be the ones in the online image! WRONG. Returned both, as I needed the round controllers.
Response from Macy's
Dear Customer, thank you for sharing your feedback. We’re sorry to hear about the confusion with the controller style. We understand how frustrating it can be when the product received doesn’t match the online images, especially when you were expecting a specific controller design. We appreciate you pointing out that the actual controllers design. Your feedback is very important to us and will be shared with our product and quality teams for further review.
This review is from Premier Comfort Waterproof Heated Mattress Pad, FullGreat Product
Fits my Full size bed well. Do not regret buying it Makes cold nights so much easier to stay warm
Recommends this product
This review is from Premier Comfort Waterproof Heated Mattress Pad, KingHow to review
I was asked for a review, but have not received item. All was ordered early for Christmas delivery.
Response from Macy's
Dear Customer, thank you for bringing this to our attention. We're very sorry to hear you haven’t received your order yet. We kindly recommend contacting Macy's Customer Service directly at 888-822-6229 for support. They can provide you with the most up-to-date information regarding your shipment. We appreciate you bringing this to our attention.