FurnitureRadley 54" Fabric Chair Bed & 36" Storage Ottoman
Macy's ExclusiveProduct details
Web ID: 8252088DONT BUY RADLEY
This couch frame is not the issue. Its the cushions. i had the cpuch for 4 years now. When it first arrived some cushions felt harder then others. 4 years later the cusi9ns both ones you sit on and the back ones are all trashed. Back ones are deformed mostly and too soft and the bottom cusions you sit on are too soft making it impossible to get up of the couch or lay on it across with out feeling the frame touching you at the edges of the cushions. Macys said cusions are only covered for 1 year. What a joke. To replace all the cushions through 3rd party company will cost more then what I paid for this couch. I will never by furniture at Macys again.
LOVE LOVE the Radley Chair bed!
Just delivered today. Love it! This chair/pull out twin bed is perfect for my small space. It’s comfy; the color is perfect (heavenly beige). Pull out bed is easy to use for the occasional guest. Highly recommend as an addition to a small area for extra seating or extra twin bed. Delivery was on time and seamless. Chair arrived in perfect condition and also tree weeks earlier than promised. Very satisfied.
Still did not receive it
I ordered/purchased Radley furniture on November 28, 2025. I was told it would be delivered in about 6 weeks. Today is February 16, 2026 and I have received 3 emails regarding delay. Jan 5th it was delayed until Feb 27, Jan 20th delayed until March 4th, and Feb 7th said delayed until March 29th…….4 months later and at this point I expect there will be another email based on the way things have gone. You can find nice furniture elsewhere, I don’t recommend Macy’s….although in fairness they are saying it is the vendor that is delaying.
buyer beware
while the sectional is beautiful and comfortable,fabric material is low quality. fabric started peeling and lintinting in a few months after purchase. This is happening without any pets or children in the home and very light use.macys I think would be synonymus with good quality but it is not.macys please bring it to the attention of manufacturer and stop selling under quality products.
OK
Sectional looks great, however when delivery came in—there was a big cut on the fabric at the bottom of the wedge. It was reported for a tech to come fix. After two weeks, Tech came and somehow did not have the “parts” to fix it so we now had to call customer service to order the part. Supposedly, once the part arrives, we would need to call and schedule a new tech to come fix it. This whole process has been over 1.5 month with multiple phone calls and the “item” hasn’t even been shipped. Very disappointed with the service and poor coordination from Macy. At this point I would not recommend this item.
Recommend the Radley
We have the chrome Radley sectional for 9 years. We just moved it out of the media room it’s been in to perform a deep clean and noticed how well it’s held up. We use it quite often and it’s comfortable, and not showing signs of wear. I must add, we have no children or pets on the house. Based on our satisfaction of the Radley, our adult children have bought the Radley, as has several of our friends. We’ve had great luck with Macy’s furniture, having furnished our new, at the time, downsized house with Macy’s furniture products. Great customer service in the store and with delivery. We bought an expensive mattress and after a few months decided we didn’t like it. Macy’s allowed us to exchange it for something different. We’re fans of Macy’s Furniture.
Chaise Length Shorter than Advertised Dimension
The couch overall is comfortable, but I’m giving two stars because the chaise length does not match the product dimensions listed on Macy’s website. The chaise depth is listed as 64", but the delivered piece measures at most 61" (see photo). I previously owned this exact same couch for many years and liked it, which is why I purchased it again. With my previous couch, my feet rested comfortably on the chaise. With the new one, my feet hang over the end, which is uncomfortable and kind of defeats the purpose of a chaise. I contacted Macy’s about the discrepancy. An inspector was sent out, and I received confirmation the merchandise was deemed defective, and an exchange was authorized. Based on that, I was hopeful it was an isolated defect. However, when Macy’s arrived to complete the exchange, the replacement chaise was the same 61" length. This seems to indicate a broader manufacturing issue, or an error in the product specifications.
16 years and counting !
We have had the Radley sofa for 16 years . It’s looking alittle tired now so we are replacing it with EXACTLY TNE SAME ONE ! It has held up sooo well . We are very gentle with our furniture and it has been taken care of .
Recommends this product